<![CDATA[civil servants verbally abused by highly educated residents]]>Civil servants verbally abused by highly educated residents


新明日报


An MP shared with netizens that some civil servants were verbally abused by highly educated residents in an affluent estate. The residents even used vulgarities on the civil servants.

Member of Parliament (MP) for Moulmein-Kallang GRC Denise Phua posted this message on her Facebook page on Thursday:

“This evening a group of staff from a govt agency shared with me how they were shouted at and verbally abused by some highly educated residents of an affluent estate. They sounded very discouraged.”

Most of the netizens who responded to her post were sympathetic, while öthers highlight that this is a “vicious cycle”, caused by “difficult” civil servants who are seen as abusing their authority. In return, residents treat them poorly, only to create more “difficult” civil servants.

On the post, a netizen shared a case where he witnessed civil servants being difficult on their part.

A government officer had demanded “by law” that the co-owner in a flat application must be present for a man to collect his house keys, despite the man in this case explaning that his wife was in the hospital delivering a baby. The man eventually walked out, cursing the officer after having lost his chance to collect his long-awaited house key.

潘丽萍：公务员申诉遭受高等教育　富有居民爆粗口

一群受高等教育的居民，向公务员大爆粗口，让公务员感觉很沮丧。

摩绵加冷集选区议员潘丽萍在面簿上说，日前，一个政府机构的一群职员告诉她，一些来自富裕住宅区，又受高等 教育的居民，向他们大喊大叫，甚至大爆粗口。

潘丽萍说，这些公务员在倾诉时，显得相当沮丧。

她接受《新明日报》访问时说，这个住宅区不在摩绵加冷集选区的范围内，她事发时也不在场，所以难断谁是谁非 。

潘丽萍：表达看法是门学问；礼仪专家：爆粗口没涵养。完整报道，请翻阅10.07.2011《 新明日报》
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so it didnt happened at moulmein-kallang grc, must be holland-bukit timah.........

orchard / river valley is in which grc ???? :scratchhead:

]]>https://forum.kiasuparents.com/topic/23880/civil-servants-verbally-abused-by-highly-educated-residentsRSS for NodeWed, 06 May 2026 14:23:35 GMTMon, 11 Jul 2011 09:45:54 GMT60<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 07:37:39 GMT]]>

jtoh:
bigsnoopy:

They have some form of backings by you know who.


Voldemort? :rotflmao:

:rotflmao: :rotflmao:

]]>https://forum.kiasuparents.com/post/483589https://forum.kiasuparents.com/post/483589Tue, 12 Jul 2011 07:37:39 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 07:37:35 GMT]]>I am not siding anyone but for HDB refusal to hand over the key unless both parties are around, i can totally understand that.

What if the couple are at not good terms and the person who pick up the keys refuse to allow the other party enters??? Or one party pick up the keys secretly without letting the other party knows.
This scenario struck me because I remembered a case in DD’s childcare centre. The Principal refused to let either parent pick up the child alone unless both are around. The parents were filing for divorce. If one sees from that point of view, one will fully understnad why the rigidness of HDB for insisting both parties to be around to collect the keys.

]]>https://forum.kiasuparents.com/post/483588https://forum.kiasuparents.com/post/483588Tue, 12 Jul 2011 07:37:35 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 06:54:07 GMT]]>talk about ica. I went to collect DS2’s new passport with DS2, my ic, his then-current passport and the notice. The officer at the front desk told me I need his birthcert.


Okay, my fault for not reading the fine print that I need to bring birth cert. But I stood there and queried and queried why need birth cert - there is no DNA on it, no photos. And this is the 2nd passport!

Finally, I think becos i stood my ground, I was able to get the new passport - but only after I produced hubby and my ic (to show both singaporeans).
,and write on a piece of paper that the birth cert is still with us and is safe and sound.

To my dying day, I still will not be able to understand why need to bring birthcert to collect renewed passport for children. But at least in my case, the officer was finally willing to listen to reason.

]]>https://forum.kiasuparents.com/post/483461https://forum.kiasuparents.com/post/483461Tue, 12 Jul 2011 06:54:07 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 06:24:09 GMT]]>I don’t think citizens set out to be abusive. Anyway this is only one side of the story. The reality is that I hear more stories about how high-handed civil servants are that make the ordinary man on the street frustrated with life in Singapore.


One example was my friend who went to ICA regarding his son’s passport. He has already communicated with an officer there beforehand and went down obediently as instructed. But when he arrived he was brushed aside and told off. The way around it? He had to call a relative who is another civil servant to speak with the ICA officer and then things went smoothly. So how for the rest of us who do not have connections?

]]>https://forum.kiasuparents.com/post/483361https://forum.kiasuparents.com/post/483361Tue, 12 Jul 2011 06:24:09 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 03:40:00 GMT]]>a well educated person today is vastly different from a well educated person a long time ago, and even not so long ago.


the education that our children receive in school can help secure better jobs, but not make a better person. They can learn to be a better person elsewhere, but not in school. 😄

]]>https://forum.kiasuparents.com/post/482859https://forum.kiasuparents.com/post/482859Tue, 12 Jul 2011 03:40:00 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 02:21:50 GMT]]>

3Boys:
UncleLim:

Well, the civil service has to change with the times, don't you all agree?


Almost everyone is highly educated and affluent these days!

Which gives them a right to be abusive??

In the past, if one were educated, there was an expectation of cultured behaviour. These days, it just makes them bullies.

In the past, if one is very educated, it is likely that he stays in private house estate. It is not case nowaday.

]]>https://forum.kiasuparents.com/post/482530https://forum.kiasuparents.com/post/482530Tue, 12 Jul 2011 02:21:50 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 02:08:49 GMT]]>

jtoh:
bigsnoopy:

They have some form of backings by you know who.


Voldemort? :rotflmao:

Then it should be \" They have some form of backings by he who must not be named\" :laugh:

]]>https://forum.kiasuparents.com/post/482472https://forum.kiasuparents.com/post/482472Tue, 12 Jul 2011 02:08:49 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 01:26:24 GMT]]>

Nebbermind:
jtoh:

Either that or we're being served by mechanical robots who are incapable of decision making.


Sometimes no choice. They r just junior officers or admin. If they try to do something diff, their superior may feel threatened. So safest for them to follow 'normal procedures' which will not affect their KPI.

Sad. In extenuating cases they should refer the cases up to their superiors. If we encourage robots at junior levels we're unlikely to see creative minds in senior levels. And so the civil service mindset continues. Not my problem. Don't rock the boat. Finish work at 5pm, go home.

]]>https://forum.kiasuparents.com/post/482277https://forum.kiasuparents.com/post/482277Tue, 12 Jul 2011 01:26:24 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 01:11:29 GMT]]>

jtoh:
Either that or we're being served by mechanical robots who are incapable of decision making.

Sometimes no choice. They r just junior officers or admin. If they try to do something diff, their superior may feel threatened. So safest for them to follow 'normal procedures' which will not affect their KPI.

]]>https://forum.kiasuparents.com/post/482217https://forum.kiasuparents.com/post/482217Tue, 12 Jul 2011 01:11:29 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 00:46:34 GMT]]>

kiddo:
jtoh:

[quote=\"bigsnoopy\"] They have some form of backings by you know who.


Voldemort? :rotflmao:

Prince of Darkness :torchme: :stompfeet: ...... Mr. Netizens

Nowday I seem to see a \"mark\" change in the attitude of
'cheng who lang\" ...probably is filtering down liao :heresmyfish:

Seen a few cases of this inflexiblity cos the counter people
are usually \"inflexible\" cos we are only a \"commodity\" not
a human being with family to look after ... 😓 :gloomy:[/quote]Either that or we're being served by mechanical robots who are incapable of decision making.

]]>https://forum.kiasuparents.com/post/482155https://forum.kiasuparents.com/post/482155Tue, 12 Jul 2011 00:46:34 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 00:44:28 GMT]]>

jtoh:
bigsnoopy:

They have some form of backings by you know who.


Voldemort? :rotflmao:

Prince of Darkness :torchme: :stompfeet: ...... Mr. Netizens

Nowday I seem to see a \"mark\" change in the attitude of
'cheng who lang\" ...probably is filtering down liao :heresmyfish:

Seen a few cases of this \"no empathy\" cos the counter people
are usually \"inflexible\" cos we are only a \"commodity\" not
a human being with family to look after ... 😓 :gloomy:

]]>https://forum.kiasuparents.com/post/482150https://forum.kiasuparents.com/post/482150Tue, 12 Jul 2011 00:44:28 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 00:09:06 GMT]]>

bigsnoopy:
They have some form of backings by you know who.

Voldemort? :rotflmao:

]]>https://forum.kiasuparents.com/post/482073https://forum.kiasuparents.com/post/482073Tue, 12 Jul 2011 00:09:06 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Tue, 12 Jul 2011 00:07:53 GMT]]>

puff:
I did encounter on our 3rd appointment with HDB the officer refuse to let us proceed with the purchase of HDB as I couldnt be present . My DD (2 yr old ) had a bad fall just b4 we leave the house and was bleedly profusely ( head injury) I sent DD to the hospital and DH head to HDB. He explain the situation n suggest to postphone or to bring the paper to the hospital for me to sign but the officer refuse to except n insist I must be at HDB or I need to pay a few thousand ( can't remember exact figure) dollars to change date coz we will need to reapply again fr scratch.Luckily the doc allow us the leave the hospital b4 the stitching.After they bandage DD head, I head down to HDB hub carrying my DD with blood stain all over our clothes. DH still joke that I look like I just murder DD as she was sleeping on my arm. :mad:

So inflexible. Has the HDB been duped before and is therefore now so kiasu, or are they inflexible because the counter people are just doing what they're told without the ability to exercise any discretion?

]]>https://forum.kiasuparents.com/post/482072https://forum.kiasuparents.com/post/482072Tue, 12 Jul 2011 00:07:53 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 15:46:21 GMT]]>

bigsnoopy:

They have some form of backings by you know who.
No choice but to 看他们的脸色 as we only can afford HDB flat in Singapore :laugh:

]]>https://forum.kiasuparents.com/post/481940https://forum.kiasuparents.com/post/481940Mon, 11 Jul 2011 15:46:21 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 15:35:54 GMT]]>thanks for sharing!

]]>https://forum.kiasuparents.com/post/481928https://forum.kiasuparents.com/post/481928Mon, 11 Jul 2011 15:35:54 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 15:33:09 GMT]]>

puff:
]
LOLMum:



oh dear, definitely an awful experience. hope there aint any scars on her head.

DD scar already lighten , can use fringe to cover. Hopefully with vit E it will be gone when she grow up :xedfingers:

I was so :mad: that HDB can be so inflexible.

They have some form of backings by you know who.

]]>https://forum.kiasuparents.com/post/481922https://forum.kiasuparents.com/post/481922Mon, 11 Jul 2011 15:33:09 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 15:29:05 GMT]]>good to know that she is fine. cheers.

]]>https://forum.kiasuparents.com/post/481917https://forum.kiasuparents.com/post/481917Mon, 11 Jul 2011 15:29:05 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 15:22:02 GMT]]>]

LOLMum:


oh dear, definitely an awful experience. hope there aint any scars on her head.
DD scar already lighten , can use fringe to cover. Hopefully with vit E it will be gone when she grow up :xedfingers:

I was so :mad: that HDB can be so inflexible.

]]>https://forum.kiasuparents.com/post/481902https://forum.kiasuparents.com/post/481902Mon, 11 Jul 2011 15:22:02 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 14:36:17 GMT]]>

puff:
LOLMum:



A government officer had demanded “by law” that the co-owner in a flat application must be present for a man to collect his house keys, despite the man in this case explaning that his wife was in the hospital delivering a baby. The man eventually walked out, cursing the officer after having lost his chance to collect his long-awaited house key.
:

I did encounter on our 3rd appointment with HDB the officer refuse to let us proceed with the purchase of HDB as I couldnt be present . My DD (2 yr old ) had a bad fall just b4 we leave the house and was bleedly profusely ( head injury) I sent DD to the hospital and DH head to HDB. He explain the situation n suggest to postphone or to bring the paper to the hospital for me to sign but the officer refuse to except n insist I must be at HDB or I need to pay a few thousand ( can't remember exact figure) dollars to change date coz we will need to reapply again fr scratch.Luckily the doc allow us the leave the hospital b4 the stitching.After they bandage DD head, I head down to HDB hub carrying my DD with blood stain all over our clothes. DH still joke that I look like I just murder DD as she was sleeping on my arm. :mad:


oh dear, definitely an awful experience. hope there aint any scars on her head.

]]>https://forum.kiasuparents.com/post/481789https://forum.kiasuparents.com/post/481789Mon, 11 Jul 2011 14:36:17 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 14:18:31 GMT]]>in Hokkien, translate as: they walk got wind lah

but seriously I think their head got wind instead :mad:

]]>https://forum.kiasuparents.com/post/481736https://forum.kiasuparents.com/post/481736Mon, 11 Jul 2011 14:18:31 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 14:13:42 GMT]]>

LOLMum:


A government officer had demanded “by law” that the co-owner in a flat application must be present for a man to collect his house keys, despite the man in this case explaning that his wife was in the hospital delivering a baby. The man eventually walked out, cursing the officer after having lost his chance to collect his long-awaited house key.
:
I did encounter on our 3rd appointment with HDB the officer refuse to let us proceed with the purchase of HDB as I couldnt be present . My DD (2 yr old ) had a bad fall just b4 we leave the house and was bleedly profusely ( head injury) I sent DD to the hospital and DH head to HDB. He explain the situation n suggest to postphone or to bring the paper to the hospital for me to sign but the officer refuse to except n insist I must be at HDB or I need to pay a few thousand ( can't remember exact figure) dollars to change date coz we will need to reapply again fr scratch.Luckily the doc allow us the leave the hospital b4 the stitching.After they bandage DD head, I head down to HDB hub carrying my DD with blood stain all over our clothes. DH still joke that I look like I just murder DD as she was sleeping on my arm. :mad:

]]>https://forum.kiasuparents.com/post/481721https://forum.kiasuparents.com/post/481721Mon, 11 Jul 2011 14:13:42 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 13:33:37 GMT]]>

UncleLim:
Well, the civil service has to change with the times, don't you all agree?


Almost everyone is highly educated and affluent these days!
Which gives them a right to be abusive??

In the past, if one were educated, there was an expectation of cultured behaviour. These days, it just makes them bullies.

]]>https://forum.kiasuparents.com/post/481635https://forum.kiasuparents.com/post/481635Mon, 11 Jul 2011 13:33:37 GMT<![CDATA[Reply to civil servants verbally abused by highly educated residents on Mon, 11 Jul 2011 11:04:03 GMT]]>Well, the civil service has to change with the times, don’t you all agree?


Almost everyone is highly educated and affluent these days!

]]>https://forum.kiasuparents.com/post/481411https://forum.kiasuparents.com/post/481411Mon, 11 Jul 2011 11:04:03 GMT