<![CDATA[Comgateway vs vpost]]>do you use comgateway or vpost to ship?


I realised that comgateway open up packages! no idea why and its not random.

]]>https://forum.kiasuparents.com/topic/26268/comgateway-vs-vpostRSS for NodeSun, 19 Apr 2026 01:18:41 GMTSun, 25 Sep 2011 16:02:32 GMT60<![CDATA[Reply to Comgateway vs vpost on Fri, 31 Jan 2014 23:43:51 GMT]]>After 1 month delay and I lost all the opportunities because boxes content meant for CNY, finally I got my boxes, at least…I don’t lost my money, Thank God for that.


I did check everything, there is nothing wrong!!!
— all address written correctly with correct vp number (vpost still insisted that Vp number is not stated, I still keep the box with all labels on)

- My friend in USA did check at USPS— they confirm that the person who signed is Vpost staff

Conclusion: they had misplaced my box! But Vpost showed irresponsible responds and act like they had never received anything and my complain is "make up story", that what I got for this 1 month communication.
CASE letter has helped me to push the Consumer case so they give more concern to this lost case.

Naaa, that is all. It is time to say goodbye to Vpost. They need a big improvement in their service and system.

]]>https://forum.kiasuparents.com/post/1204210https://forum.kiasuparents.com/post/1204210Fri, 31 Jan 2014 23:43:51 GMT<![CDATA[Reply to Comgateway vs vpost on Wed, 22 Jan 2014 07:54:14 GMT]]>It is a time to say Goodbye VPOST and their bad service, after 3 years TRUST with spending 1-2k value monthly.


26 Dec 2013 my 20kg big box received by Vpost oregon, this what USPS proof delivery says.
I started asking Vpost from 2nd Jan 2014, as box is never appear at my system. What make me sick is how they treated me as their years customers:
1. Ping Pong and Taichi master, asking so many documents again and again
2. The "tape recorder" answer from call centre shows they never handle it seriously. Always the same answer " I can not allocate the box, please call in 3 days or no reply from USA please call in 3 days. Don’t worry it will not lost, we will refund full amount"
3. Drag the time seems that they want us to FORGET that we had lost items
4. ASk me to claim to USPS (how come??? USPS has already a proof of delivery???)

What shocked me the most is:
I went to case and wanted to pass the CASE Dispute letter. I was welcomed by a customers service manager. You will not believe me what he said:
The proof delivery from USPS has signed by USPS staff not Vpost Staff.
—How can be a sender sign for a recipient?
I show other item which is signed by same person but had reached me.

I am their customer, they must find that heavy box. Is there any CCTV there? How do they secure the warehouse? Why don’t they check again with USPS

If they had lost my box because misplaced or sent to wrong VP number they should bear the responsibility and pay my lost. I already trusted them.

This is high value item and before I could pay any insurance they already lost it. So all the advertisement can mislead the customers.

I am still fighting to get my box back, and fell very upset.

]]>https://forum.kiasuparents.com/post/1198407https://forum.kiasuparents.com/post/1198407Wed, 22 Jan 2014 07:54:14 GMT<![CDATA[Reply to Comgateway vs vpost on Sat, 19 Oct 2013 03:56:56 GMT]]>Its not true.I have sent packages through congateway 4 times already and on the fifth shipment now.They have never opened up my package.Their service is really good.WhenI select Express Shipping (3-5working days) I receive it at my doorstep in around 48hours (even on weekends).It has been really reliable for me and I recommend people to use it too.it is also much cheaper than borderlinx and Vpost has delays in the shipment as well.

]]>https://forum.kiasuparents.com/post/1125067https://forum.kiasuparents.com/post/1125067Sat, 19 Oct 2013 03:56:56 GMT<![CDATA[Reply to Comgateway vs vpost on Sun, 17 Feb 2013 16:59:44 GMT]]>I’ve dumped vpost for borderlinx.

]]>https://forum.kiasuparents.com/post/957874https://forum.kiasuparents.com/post/957874Sun, 17 Feb 2013 16:59:44 GMT<![CDATA[Reply to Comgateway vs vpost on Sun, 17 Feb 2013 03:04:30 GMT]]>Unbearable shipping experience with vpost


I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from Amazon US and eBay US. I have been a loyal vpost customer using their forwarding service to have my items shipped from their US address to Singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.

I purchased a used old toy from a eBay seller at S$70 and the item was shipped to my vpost US address. I was shocked to find out that vpost quoted me a total of S$184.84 to ship the item to Singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the eBay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of Colorado. They quoted me S$71.95 when my eBay merchant only charged me at S$32! I also ask vpost to quote me if I were to forward the item to my comgateway US address which is also in Oregon as vpost US address. They quoted me S$57.82 when interstate shipment from Colorado to Oregon is only S$32! I felt I’m at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item. It will definitely be the last time that I’m engaging vpost on shipping my items for the following reasons:

1. unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. unreasonable shipping charge upon request to have the item send back to sender. My sender only paid S$32 to ship from Colorado State to vpost at Oregon State and vpost is quoting me S$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. unreasonable shipping charge upon request to have the item forwarded to another US address which is located within the same state of Oregon. As mentioned, sender only paid S$32 to have the item send from Colorado State to Oregon State, and vpost is quoting me S$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. unwillingness to offer any discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.

I would try out vpost competitors like Comgateway or Borderlinx for my future purchases. I have compared the rates between vpost and Comgateway and find Comgateway is better in terms of:
1. generally lower shipping rate per 0.5kg
2. cheaper unpacking service: US$5-7 Comgateway vs S$12 vpost (if they decide to repack for you). They even help customers to repack items from boxes to bags if possible, to as to help customers save shipping cost.
3. real-time tracking which vpost does not offer
4. cheaper returns admin fee: US$5 Comgateway vs S$10 vpost,and cheaper returns shipping rate. Basically Comgateway’s international returns shipping rate costs cheaper than vpost’s domestic returns shipping rate!

Hope the sharing of my experience will help consumers to have a greater online shopping experience from US merchants.

]]>https://forum.kiasuparents.com/post/957570https://forum.kiasuparents.com/post/957570Sun, 17 Feb 2013 03:04:30 GMT<![CDATA[Reply to Comgateway vs vpost on Fri, 23 Mar 2012 01:49:48 GMT]]>already knew that. what other media? 🙂

]]>https://forum.kiasuparents.com/post/733537https://forum.kiasuparents.com/post/733537Fri, 23 Mar 2012 01:49:48 GMT<![CDATA[Reply to Comgateway vs vpost on Fri, 23 Mar 2012 00:53:11 GMT]]>http://www.borderlinx.com/

But you need a citibank card.

]]>https://forum.kiasuparents.com/post/733492https://forum.kiasuparents.com/post/733492Fri, 23 Mar 2012 00:53:11 GMT<![CDATA[Reply to Comgateway vs vpost on Thu, 22 Mar 2012 16:34:10 GMT]]>OT:


does anyone knows other than these 2, which other media can we use to deliver items from USA??

]]>https://forum.kiasuparents.com/post/733426https://forum.kiasuparents.com/post/733426Thu, 22 Mar 2012 16:34:10 GMT<![CDATA[Reply to Comgateway vs vpost on Sat, 07 Jan 2012 09:52:31 GMT]]>Hi All! I received my packages from a young lady(I seriously don’t think she is a courier) and I even asked her why the packages were late. She explained that December is their super peak season and they are facing manpower issues due to the sudden increase in Vpost and incoming EMS volume.


Oh well, luckily they delivered the parcels before Christmas… Or else… No Christmas gift for my DH or DS.

]]>https://forum.kiasuparents.com/post/684493https://forum.kiasuparents.com/post/684493Sat, 07 Jan 2012 09:52:31 GMT<![CDATA[Reply to Comgateway vs vpost on Sat, 07 Jan 2012 09:52:23 GMT]]>Hi All! I received my packages from a young lady(I seriously don’t think she is a courier) and I even asked her why the packages were late. She explained that December is their super peak season and they are facing manpower issues due to the sudden increase in Vpost and incoming EMS volume.


Oh well, luckily they delivered the parcels before Christmas… Or else… No Christmas gift for my DH or DS.

]]>https://forum.kiasuparents.com/post/684491https://forum.kiasuparents.com/post/684491Sat, 07 Jan 2012 09:52:23 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 27 Dec 2011 15:50:13 GMT]]>

zeemimi:
jtoh:

Delivered to the wrong house and the owners there accepted delivery and didn't return the packages? :yikes:


i believed the packages were accepted by recipient's elderly parents and this wrong recipient apparently sat on it for more than 2 weeks without realising that wrong packages delivered to him.

Vpost insisted packages delivered. had i not persisted in insisting that i did not receive the packages, vpost would hv written me off as a liar. customer service was horrible.

Good thing you got your packages. I find vpost rather ex. And service for most of these courier services have gone down the drain.

]]>https://forum.kiasuparents.com/post/674143https://forum.kiasuparents.com/post/674143Tue, 27 Dec 2011 15:50:13 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 27 Dec 2011 15:43:17 GMT]]>

jtoh:
Delivered to the wrong house and the owners there accepted delivery and didn't return the packages? :yikes:

i believed the packages were accepted by recipient's elderly parents and this wrong recipient apparently sat on it for more than 2 weeks without realising that wrong packages delivered to him.

Vpost insisted packages delivered. had i not persisted in insisting that i did not receive the packages, vpost would hv written me off as a liar. customer service was horrible.

]]>https://forum.kiasuparents.com/post/674137https://forum.kiasuparents.com/post/674137Tue, 27 Dec 2011 15:43:17 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 27 Dec 2011 15:36:40 GMT]]>

zeemimi:
jtoh:

[quote=\"zeemimi\"]Vpost seems to have lost 2 out of 5 of my packages. It is stated as delivered and they claimed the packages were delivered last week. But i was home the whole day and never received anything. I didn't buy insurance for these 2 items. They are still tracing. Does it mean i can't get them back anymore? No compensation? 😢 😢


omg! Doesn't someone need to sign for it if it's delivered? Can they trace that?

finally got back my 2 packages. Delivered to the wrong house. Had i not hound vpost for them, could have lost them for good. boycotting vpost now.[/quote]Delivered to the wrong house and the owners there accepted delivery and didn't return the packages? :yikes:

]]>https://forum.kiasuparents.com/post/674132https://forum.kiasuparents.com/post/674132Tue, 27 Dec 2011 15:36:40 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 27 Dec 2011 15:35:13 GMT]]>

jtoh:
zeemimi:

Vpost seems to have lost 2 out of 5 of my packages. It is stated as delivered and they claimed the packages were delivered last week. But i was home the whole day and never received anything. I didn't buy insurance for these 2 items. They are still tracing. Does it mean i can't get them back anymore? No compensation? 😢 😢


omg! Doesn't someone need to sign for it if it's delivered? Can they trace that?

finally got back my 2 packages. Delivered to the wrong house. Had i not hound vpost for them, could have lost them for good. boycotting vpost now.

]]>https://forum.kiasuparents.com/post/674129https://forum.kiasuparents.com/post/674129Tue, 27 Dec 2011 15:35:13 GMT<![CDATA[Reply to Comgateway vs vpost on Sat, 05 Nov 2011 01:07:53 GMT]]>

zeemimi:
Vpost seems to have lost 2 out of 5 of my packages. It is stated as delivered and they claimed the packages were delivered last week. But i was home the whole day and never received anything. I didn't buy insurance for these 2 items. They are still tracing. Does it mean i can't get them back anymore? No compensation? 😢 😢

omg! Doesn't someone need to sign for it if it's delivered? Can they trace that?

]]>https://forum.kiasuparents.com/post/627983https://forum.kiasuparents.com/post/627983Sat, 05 Nov 2011 01:07:53 GMT<![CDATA[Reply to Comgateway vs vpost on Fri, 04 Nov 2011 11:55:19 GMT]]>Vpost seems to have lost 2 out of 5 of my packages. It is stated as delivered and they claimed the packages were delivered last week. But i was home the whole day and never received anything. I didn't buy insurance for these 2 items. They are still tracing. Does it mean i can't get them back anymore? No compensation? 😢 😢

]]>https://forum.kiasuparents.com/post/627651https://forum.kiasuparents.com/post/627651Fri, 04 Nov 2011 11:55:19 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 01 Nov 2011 01:05:52 GMT]]>

Vevey:
kayetch:

Used to vpost but they are getting more expensive. May be they also use ptc like our public transport


What abt alternative like Citibank's Citi Globeshopper by borderlinx?
Thinking of trying its free concierge service for US & UK. 😉

Borderlinx used to be very good and much cheaper than vpost. The service has gone down now and the prices have come up.

]]>https://forum.kiasuparents.com/post/623679https://forum.kiasuparents.com/post/623679Tue, 01 Nov 2011 01:05:52 GMT<![CDATA[Reply to Comgateway vs vpost on Mon, 31 Oct 2011 08:01:27 GMT]]>havent tried the free concierge. it’s quite costly elsewhere. i think another 20% up cost.

would be interested to hear from those who used the free concierge

]]>https://forum.kiasuparents.com/post/623150https://forum.kiasuparents.com/post/623150Mon, 31 Oct 2011 08:01:27 GMT<![CDATA[Reply to Comgateway vs vpost on Thu, 27 Oct 2011 09:58:18 GMT]]>

kayetch:
Used to vpost but they are getting more expensive. May be they also use ptc like our public transport

What abt alternative like Citibank's Citi Globeshopper by borderlinx?
Thinking of trying its free concierge service for US & UK. 😉

]]>https://forum.kiasuparents.com/post/620749https://forum.kiasuparents.com/post/620749Thu, 27 Oct 2011 09:58:18 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 25 Oct 2011 15:57:19 GMT]]>Used to vpost but they are getting more expensive. May be they also use ptc like our public transport

]]>https://forum.kiasuparents.com/post/619339https://forum.kiasuparents.com/post/619339Tue, 25 Oct 2011 15:57:19 GMT<![CDATA[Reply to Comgateway vs vpost on Sat, 15 Oct 2011 11:29:14 GMT]]>Yup, vpost is most reliable. Comgateway is crap. They dun even bother to answer emails.

]]>https://forum.kiasuparents.com/post/611170https://forum.kiasuparents.com/post/611170Sat, 15 Oct 2011 11:29:14 GMT<![CDATA[Reply to Comgateway vs vpost on Sat, 15 Oct 2011 07:33:47 GMT]]>Never heard of comgateway. I used Vpost for my online shopping from USA. Very reliable.

]]>https://forum.kiasuparents.com/post/611058https://forum.kiasuparents.com/post/611058Sat, 15 Oct 2011 07:33:47 GMT<![CDATA[Reply to Comgateway vs vpost on Wed, 12 Oct 2011 13:57:35 GMT]]>i am using vpost all the while, efficient and no cock-ups.

]]>https://forum.kiasuparents.com/post/609146https://forum.kiasuparents.com/post/609146Wed, 12 Oct 2011 13:57:35 GMT<![CDATA[Reply to Comgateway vs vpost on Tue, 04 Oct 2011 06:47:53 GMT]]>comgateway has the WORST service!!! bad to the core!

they give you canned reply, talk to you as if they understand you, but in fact, they DUN!

pls do not use comgateway, unless you want them to open up your parcels.

]]>https://forum.kiasuparents.com/post/602146https://forum.kiasuparents.com/post/602146Tue, 04 Oct 2011 06:47:53 GMT