limlim:

Oppsgal:

http://www.todayonline.com/Voices/EDC120703-0000036/SingPost-continuously-improving-operations


Their response...

\"The trial was received well\"

what BS............. where's the proof? by who? the postman..? load of crap..

\"SingPost will continue to fulfil its obligation of one-time door-to-door delivery, while reviewing its processes and operations to improve service.\"

So, when are they going to implement \"call before delivery\" or scheduled delivery? If no such service, one-time delivery just don't cut it..

Oppsgal:

http://www.todayonline.com/Voices/EDC120703-0000036/SingPost-continuously-improving-operations


Their response...

tankee:

What is the weight and size in Singpost's definition of bulky?

Oppsgal:

The thing is the base shipping cost is the most expensive of the charges, so buy more share out charges.

Oppsgal:

Unfortunately, now with this kind of thing happening, I might as well try NOT TO buy anymore things that require my time and effort to go all the way out to the NOT SO near, nearest post office to carry the big big box home.

concern2:

Oppsgal:

If cannot improve services that I feel is up to my \"standard\", then I will try to reduce online purchase using their service.


No strength to carry heavy parcels. If have to pay additional price for redelivery (yet cannot choose a time), add up cost and more expensive, what's the point of buying online?

Wow, makes me curious what you've bought...

Oppsgal:

If cannot improve services that I feel is up to my \"standard\", then I will try to reduce online purchase using their service.


No strength to carry heavy parcels. If have to pay additional price for redelivery (yet cannot choose a time), add up cost and more expensive, what's the point of buying online?

limlim:

Postal service provider never buck up the service standard of the postal service.. and instead venturing into loans and others..?


Transport provider SMRT never buck up the service standard of the train service.. and instead venturing to rentals and others..?

When national provider privatize....

This is what the pple get..

Privatizing.. that's 1 thing I dislike about current Singapore..

Makes the rich richer, and the peasant suffers..

limlim:

Postal service provider never buck up the service standard of the postal service.. and instead venturing into loans and others..?


Transport provider SMRT never buck up the service standard of the train service.. and instead venturing to rentals and others..?

When national provider privatize....

This is what the pple get..

Privatizing.. that's 1 thing I dislike about current Singapore..

Makes the rich richer, and the peasant suffers..

limlim:

TaQbin seems got quite good review leh..


Bought my iPad from apple store.. they use tqb.. check status, item shipping to Singapore on Sunday.. On Monday, before I could call them to schedule delivery to weekend, the item already reached my place! just happened that there is someone at home to receive it.

Bought other item from gmarket.. ordered on Sunday, they use tqb, delivered on Monday!

Bought HCP from gmarket. Item took pantos less than 3 days to ship from Korea to Singapore over the weekend, released from custom on Tuesday morning. Then, No updates liao.. later found out that they use speedpost.. took 4~5 working days to do local delivery to my place! And that was after I went chasing for it after the speedpost failed to honor their promise of \"same day delivery\" after collection of parcel.

Totally disappointed with speedpost! And yes.. hotline manned by pinoy..

limlim:

TaQbin seems got quite good review leh..


Bought my iPad from apple store.. they use tqb.. check status, item shipping to Singapore on Sunday.. On Monday, before I could call them to schedule delivery to weekend, the item already reached my place! just happened that there is someone at home to receive it.

Bought other item from gmarket.. ordered on Sunday, they use tqb, delivered on Monday!

Bought HCP from gmarket. Item took pantos less than 3 days to ship from Korea to Singapore over the weekend, released from custom on Tuesday morning. Then, No updates liao.. later found out that they use speedpost.. took 4~5 working days to do local delivery to my place! And that was after I went chasing for it after the speedpost failed to honor their promise of \"same day delivery\" after collection of parcel.

Totally disappointed with speedpost! And yes.. hotline manned by pinoy..

pianobabe:

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn't receive after many hours. I couldn't believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.

wiimum:

pianobabe:

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn't receive after many hours. I couldn't believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.

Gosh ! Which other reliable service can we used then ? I was thinking of turning to DHL after my bad experience with Singpost.
For my speedpost item(which promised a 4 day delivery), upon the item arrival at Singapore(took 2days) , I check the online status and for 4 days the item was \"with delivery courier\". Calls to Singpost yield nothing. Finally after 9 days from the original sendoff date, a delivery boy (much like your pizza delivery man) came to the door and he claim he is not the person responsible, he is only helping a friend to deliver. I am appalled with their delivery service.
Calls to hotline is always answer by staff with Fillipino accent and you will be put on hold (while they check the status) and while they call for their supervisor(another long wait) and in the end after half an hour of waiting , absolute nothing has been done. I think these call centres have all been trained to do \"Tai Chi\" with the Singpost customers.