<![CDATA[Airline: Cathay Pacific Reviews]]>Reviews? Considering.

]]>https://forum.kiasuparents.com/topic/42232/airline-cathay-pacific-reviewsRSS for NodeFri, 17 Apr 2026 08:36:06 GMTSun, 14 Oct 2012 10:57:04 GMT60<![CDATA[Reply to Airline: Cathay Pacific Reviews on Fri, 13 Dec 2013 02:53:30 GMT]]>

junemum72:
Dnls_mum:

[quote=\"junemum72\"]I don't like SQ when it comes to child meal. Even when I booked child ticket online, the child meal does not come automatically and you have to request it.


I missed them on some occasions and my kids have to take adult meal.

Secondly, their child meal always the same - Spaghetti

I never had problem with getting child meal that I request online with SQ. they always come and not always spaghetti lah. But we have really bad child meal experience for 2 flights we took originating from Moscow. The child meal is Russian food! Really cannot eat. Adult meals were more international. I thot they should have better sense to cater child meal to be more international rather than local Russian. There were patties of carbo that were totally tasteless. When I asked if my daughter could change to an adult meal instead, the stewardess said she couldn't give her as they may not have enough for other passengers. Fair enough, so I told her I didn't want my meal and to give my share to my daughter. When the supervisor heard me, she said there was enough and brought 2 sets for us. This is the first time ever that I ask to change food. So anyone taking SQ originating from Russia, don't order child meal! :yikes:

I think Moscow sector must have very few kids that's why so bad. 😞

Mayb we were suay, we took SQ on few occasions to different places and almost all flights we got the same meal, even the return flight !! Only the condiments or breakfast were different.[/quote]SQ cost cutting lah... Food & stuff not as good as before to be honest.

]]>https://forum.kiasuparents.com/post/1165845https://forum.kiasuparents.com/post/1165845Fri, 13 Dec 2013 02:53:30 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Tue, 21 May 2013 01:39:33 GMT]]>

Dnls_mum:
junemum72:

I don't like SQ when it comes to child meal. Even when I booked child ticket online, the child meal does not come automatically and you have to request it.


I missed them on some occasions and my kids have to take adult meal.

Secondly, their child meal always the same - Spaghetti

I never had problem with getting child meal that I request online with SQ. they always come and not always spaghetti lah. But we have really bad child meal experience for 2 flights we took originating from Moscow. The child meal is Russian food! Really cannot eat. Adult meals were more international. I thot they should have better sense to cater child meal to be more international rather than local Russian. There were patties of carbo that were totally tasteless. When I asked if my daughter could change to an adult meal instead, the stewardess said she couldn't give her as they may not have enough for other passengers. Fair enough, so I told her I didn't want my meal and to give my share to my daughter. When the supervisor heard me, she said there was enough and brought 2 sets for us. This is the first time ever that I ask to change food. So anyone taking SQ originating from Russia, don't order child meal! :yikes:

I think Moscow sector must have very few kids that's why so bad. 😞

Mayb we were suay, we took SQ on few occasions to different places and almost all flights we got the same meal, even the return flight !! Only the condiments or breakfast were different.

]]>https://forum.kiasuparents.com/post/1007097https://forum.kiasuparents.com/post/1007097Tue, 21 May 2013 01:39:33 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 20 May 2013 12:21:59 GMT]]>

junemum72:
I don't like SQ when it comes to child meal. Even when I booked child ticket online, the child meal does not come automatically and you have to request it.


I missed them on some occasions and my kids have to take adult meal.

Secondly, their child meal always the same - Spaghetti
I never had problem with getting child meal that I request online with SQ. they always come and not always spaghetti lah. But we have really bad child meal experience for 2 flights we took originating from Moscow. The child meal is Russian food! Really cannot eat. Adult meals were more international. I thot they should have better sense to cater child meal to be more international rather than local Russian. There were patties of carbo that were totally tasteless. When I asked if my daughter could change to an adult meal instead, the stewardess said she couldn't give her as they may not have enough for other passengers. Fair enough, so I told her I didn't want my meal and to give my share to my daughter. When the supervisor heard me, she said there was enough and brought 2 sets for us. This is the first time ever that I ask to change food. So anyone taking SQ originating from Russia, don't order child meal! :yikes:

I think Moscow sector must have very few kids that's why so bad. 😞

]]>https://forum.kiasuparents.com/post/1006895https://forum.kiasuparents.com/post/1006895Mon, 20 May 2013 12:21:59 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 20 May 2013 02:38:43 GMT]]>I don’t like SQ when it comes to child meal. Even when I booked child ticket online, the child meal does not come automatically and you have to request it.


I missed them on some occasions and my kids have to take adult meal.

Secondly, their child meal always the same - Spaghetti

]]>https://forum.kiasuparents.com/post/1006508https://forum.kiasuparents.com/post/1006508Mon, 20 May 2013 02:38:43 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Wed, 15 May 2013 03:10:23 GMT]]>I went Hong Kong last year with my 2 young kids in tow.

CX ground service people are not up to scratch.

Air crew service was much better. Food wise is so-so.
They screw up my children’s meal and my kids did not have kids meal.

SQ will always be my favoured choice if budget permits.

]]>https://forum.kiasuparents.com/post/1003680https://forum.kiasuparents.com/post/1003680Wed, 15 May 2013 03:10:23 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Thu, 21 Mar 2013 15:35:26 GMT]]>Personally, I will prefer sq over Cathay and Jetstar over Sq.


The only thing that Cathay is better over Sq is the children’s pack. Other than that, service so-so, the aircraft interior no eye see…

The best I like abt sq is their efficiency in boarding the passengers & getting the luggage. Other than that, I no eye see.

Jetstar is the best though its a budget carrier. Their staff are good… Luggage handling also okie. Only thing, it’s a budget carrier, that’s why they dun hv much food to serve.

]]>https://forum.kiasuparents.com/post/973299https://forum.kiasuparents.com/post/973299Thu, 21 Mar 2013 15:35:26 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Thu, 17 Jan 2013 14:41:41 GMT]]>Cathay - food is horrible and service is 6/10 . . i dont think its really worth it .

Although its cheaper than SQ, i think if you are going with kids , SQ will be a better choice . SQ is more child friendly. 🙂

]]>https://forum.kiasuparents.com/post/940561https://forum.kiasuparents.com/post/940561Thu, 17 Jan 2013 14:41:41 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Fri, 11 Jan 2013 07:13:08 GMT]]>Agree with sunlight and brownbear. Took it in December. The wires of my inflight remote control were exposed and they just stick back with black tape. They forgot my meal, although it’s nothing to shout for.


The air stewardess were grouchy. My husband was watching the movie with the headphones on when the she was asking him his choice of food, so he didnt catch her question. When he asked her to repeat, she said, "Oh, you didn’t hear what I say?"

Short haul flights has no kids pack, and no games like krisworld. The cartoons were only screened once, so leaving my children pretty restless after the cartoons ended, end up playing the ipad and handphone.

first time and last time on this airline to HK. Feel that my previous jetstar experience was much much better.

]]>https://forum.kiasuparents.com/post/935587https://forum.kiasuparents.com/post/935587Fri, 11 Jan 2013 07:13:08 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Wed, 09 Jan 2013 06:51:05 GMT]]>I had unpleasant experience when took CX flight to HK many years ago and never take it ever since then. I was with my 1 yr old and 6 yrs old at that time. The crews were not friendly and very rush into doing everything like giving out meals, collecting meals etc. I even felt that they were chasing us out of the plane when landed. I wasn't slow but with 2 young kids couldn't be too fast either........:yikes:

]]>https://forum.kiasuparents.com/post/933847https://forum.kiasuparents.com/post/933847Wed, 09 Jan 2013 06:51:05 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Fri, 04 Jan 2013 06:27:26 GMT]]>Two words - never again.

Took it 2 weeks ago - plane was old, stewardess was grouchy, 20 of the in-flight screen broke down (including my wife’s), overall not a very pleasant experience.

]]>https://forum.kiasuparents.com/post/929908https://forum.kiasuparents.com/post/929908Fri, 04 Jan 2013 06:27:26 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 31 Dec 2012 04:08:30 GMT]]>

Busymom:
auntieM:

We took the 777 back from Tokyo on SQ and the aircraft interior is rather 'weathered' compared to their 380s..shall I say 'not as well maintained'...


The 777s are very old aircraft on SQ fleet already.

I am aware, just wondering why they did not maintain the interior a bit better.. Probably leasing out or 'putting away' soon.. 😄

]]>https://forum.kiasuparents.com/post/926541https://forum.kiasuparents.com/post/926541Mon, 31 Dec 2012 04:08:30 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 31 Dec 2012 03:44:13 GMT]]>

auntieM:
We took the 777 back from Tokyo on SQ and the aircraft interior is rather 'weathered' compared to their 380s..shall I say 'not as well maintained'...

The 777s are very old aircraft on SQ fleet already.

]]>https://forum.kiasuparents.com/post/926518https://forum.kiasuparents.com/post/926518Mon, 31 Dec 2012 03:44:13 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Sat, 29 Dec 2012 17:51:58 GMT]]>We took the 777 back from Tokyo on SQ and the aircraft interior is rather ‘weathered’ compared to their 380s…shall I say ‘not as well maintained’…

]]>https://forum.kiasuparents.com/post/925871https://forum.kiasuparents.com/post/925871Sat, 29 Dec 2012 17:51:58 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Sat, 29 Dec 2012 05:09:14 GMT]]>

Busymom:

And Cathay planes, not as new as SQ. 😉
I agree. On the last trip I took Cathay Pacific, at take off, the overhead compartment was rattling very loudly that it got me very nervous.

]]>https://forum.kiasuparents.com/post/925551https://forum.kiasuparents.com/post/925551Sat, 29 Dec 2012 05:09:14 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Sat, 29 Dec 2012 00:39:36 GMT]]>If it's business class, SQ is definitely better. Prefer the food on SQ and the way it is served. For CX, they placed the food on a trolley and push it down the aisle. This was many years back, not sure if it's still the same.


And Cathay planes, not as new as SQ. 😉

]]>https://forum.kiasuparents.com/post/925454https://forum.kiasuparents.com/post/925454Sat, 29 Dec 2012 00:39:36 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Thu, 06 Dec 2012 16:11:30 GMT]]>i guess i am lucky since i took cx abt 5-6times everything was good,

staff n crew are all smile n friendly…i once almost miss my flightback hm
n they were everywhere looking for me untill thevery last min.
i amgrateful for that…
however if i sq has my flight time slot i will choose them over cathay…

]]>https://forum.kiasuparents.com/post/915086https://forum.kiasuparents.com/post/915086Thu, 06 Dec 2012 16:11:30 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Thu, 06 Dec 2012 10:47:12 GMT]]>Hi,


I had in a way good and bad experience during my trip to Tokyo by Cathay. When we departed from Singapore–> Transit at HK –> Tokyo, the pilot was sicked, thus they needed to fly another pilot from HK to Singapore. The flight was delayed for 2 hours and we were given lunch vouchers. When the flighted arrived HK, there was no connecting flight to Tokyo, we were given free accomodation at airport hote, dinner and breakfast vouchers. As my first night hotel in Tokyo would be paid during check in, thus I have no loss if we did not check in. On the other hand, I saved 1 night accomodation for 3 rooms (we travelled in a group of 6) in Tokyo and we had travel insurance compensation of $250 per person. At the end, the loss is actually the gain to me.

When we departed from Tokyo –> Transit at HK –> Singapore, again the flight broke down and it was discovered by the pilot when it was moving on the runway. The flight turned back and all the passengers were asked to get down. We had to wait for the next plane, which delay about 5 hours. No insurance claimed as it did not meet the minimum 6 hours delay.

]]>https://forum.kiasuparents.com/post/914952https://forum.kiasuparents.com/post/914952Thu, 06 Dec 2012 10:47:12 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Thu, 06 Dec 2012 09:09:10 GMT]]>Just came back from BKK 2 weeks ago. My son did not like the beef noodles (kid menu),thus asked the crew for a instant noodle instead. The crew brought the noodle and told my hubby that the noodle was the only packet that she could find. And she ‘warned’ my hubby that if next time my kid did not like the kid’s menu, informed them upfront. I was so angry with their service and told my hubby that this was the first and last time we would fly by Cathay pacific airlines.

]]>https://forum.kiasuparents.com/post/914918https://forum.kiasuparents.com/post/914918Thu, 06 Dec 2012 09:09:10 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Thu, 06 Dec 2012 08:46:09 GMT]]>Recently just took the flight to bkk the cathay crew face was so unfriendly and they are not helpful at all. Black faces all the way. Some china people ask for drinks many time they will give them a vey rude face.

]]>https://forum.kiasuparents.com/post/914907https://forum.kiasuparents.com/post/914907Thu, 06 Dec 2012 08:46:09 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Tue, 23 Oct 2012 02:58:57 GMT]]>Anybody?

]]>https://forum.kiasuparents.com/post/882155https://forum.kiasuparents.com/post/882155Tue, 23 Oct 2012 02:58:57 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 22 Oct 2012 12:48:43 GMT]]>I would b more than happytovsee more replies.

]]>https://forum.kiasuparents.com/post/881845https://forum.kiasuparents.com/post/881845Mon, 22 Oct 2012 12:48:43 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 22 Oct 2012 09:25:17 GMT]]>Ok, thanks.

]]>https://forum.kiasuparents.com/post/881721https://forum.kiasuparents.com/post/881721Mon, 22 Oct 2012 09:25:17 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 22 Oct 2012 07:47:30 GMT]]>

Just2Random:
Ok thanks, what was the reply?

[Extract from email]
Before we begin, please allow us to offer our apologies for the
prolonged period needed to furnish you with our reply. We do understand
the importance of responding to our customers with prompt responses and
deeply regret the poor impression created.

We are most concerned to learn of the difficulties you and your family
encountered as a result of the delay of flight CX715 from Hong Kong to
Singapore on XX XXX 2010. We would like to extend to you our sincere
apologies for the inconvenience and frustration undoubtedly caused to
you and your family.

According to our flight reports, we understand that our Engineers
detected a technical problem with one of the aircraft’s engines just
after boarding. It was only after further investigation that we were
able to ascertain that the rectification work would take longer than had
originally been anticipated. Regrettably, despite Cathay Pacific’s
rigorous maintenance programme, technical problems can occasionally
occur at the last minute and we are sorry that this happened on this
occasion. We would like to assure you that the safety and security of
our passengers and crew are of paramount importance at Cathay Pacific
and this would never be compromised in any way.

Having said that we are sorry that the handling by our staff appeared
disorganised and unsatisfactory on this occasion. We at Cathay Pacific
always place superior customer service high on our list of priorities
and our staff are selected and trained to ensure that we attain this
objective.

Whilst it is impossible to eliminate all of the factors that can lead to
a flight being delayed, it is imperative that any disruption is handled
professionally and without any compromise in the level of service we
provide our customers. We understand and appreciate the importance our
customers place on efficient service delivery during the course of any
disruption and I am sorry if we failed to live up to your expecations.

We certainly understand your displeasure in feeling that sufficient
assistance was not offered throughout the delay and we certainly believe
that they can be handled proactively and with improved communication and
service. Your comments are most valued and we will certainly make the
best use of them when reviewing our delay handling procedures.

Ms XXX, we would also like to take this opportunity to thank you for
choosing to fly with us and for taking the time to give us your comments
on this incident. We are sorry if your trip on this occasion was not a
smooth one, and we do hope that despite the unfortunate events, you will
consider choosing Cathay Pacific again in the future.

Thank you for contacting us.

Yours sincerely
[End]

]]>https://forum.kiasuparents.com/post/881633https://forum.kiasuparents.com/post/881633Mon, 22 Oct 2012 07:47:30 GMT<![CDATA[Reply to Airline: Cathay Pacific Reviews on Mon, 22 Oct 2012 05:26:55 GMT]]>Ok thanks, what was the reply?

]]>https://forum.kiasuparents.com/post/881536https://forum.kiasuparents.com/post/881536Mon, 22 Oct 2012 05:26:55 GMT