<![CDATA[Getting Indon maid back direct without going agency]]>I am getting my ex maid back from Indonesia (had to send her back 2 years ago when she was found pregnant by her husband during a home leave) A call to Nation agency confirmed that it is a must, as stipulated by Indonesia embassy, that we must let agency handle all the paper work in Indonesia and Singapore. I know it was not like this previously.


Is this true? I will still want to explore getting her back without going thru hefty agency fees to both my helper and myself.

any advice or any reliable agency to handle such paper work? Thanks

]]>https://forum.kiasuparents.com/topic/46197/getting-indon-maid-back-direct-without-going-agencyRSS for NodeSat, 25 Apr 2026 08:21:14 GMTSun, 25 Nov 2012 13:41:40 GMT60<![CDATA[Reply to Getting Indon maid back direct without going agency on Sun, 19 May 2013 14:50:35 GMT]]>BEWARE - my bad encounter with Roland Employment Agency


For those considering to use his service, A MUST READ..

*********

Through recommendation, we came to know of his agency and contacted him in late last year to make inquiry for a new maid from Philippines. Throughout the whole discussion, he made it known to us explicitly that his agency fee is high because of the quality of his maids and his services. When queried about his replacement policy, he was evasive and skilfully parried the question. He charges $1950 for his agency fees and the employer also bears the loan of the maid, to be deducted over a period of three months from the maid’s salary.

After identifying a maid, we left and waited for almost 2 months or so, before he or his associate contracted us, said that the maid whom we have selected could not be found and that we had to choose another. This came as a surprise as Roland professed at our first meeting that the maids he interviewed and shortlisted, are exclusive to him because he “kept’ their passports. Apparently, it seemed that wasn’t the case and we were in the fix as our current maid was leaving in a matter of days, Roland was apologetic and requested for another chance at a reduced agency fee of $1650. Naively, we gave him another chance and selected a new maid, X.

When the new maid, X came, all seemed well but after a few days of work, she started to show her attitude and laziness. We also came to know that her biodata was not accurate -X was sacked from her last job as a maid in Abu Dhabi and did not complete the 2-years stint as what was noted in her bio-data. Within 2 weeks, my wife made it known to Roland’s associate on her lack-lustre performance and wavering attitude. Nonetheless, we continue to bear with her inconsistency in work performance and mood swings. Finally, there came a day after close to 50 days under our employment, which she was no longer accepted and was send back to Roland.

Though Roland handled the return of the maid, Florame professionally, he did not respond directly to my wife’s query on the replacement fees for a new maid. After close to 2 weeks, we chose a new maid and then he told my wife on the phone that he will need to charge us another $1300 as agency fees to get the replacement maid. During our conversation, I was informed by him that the rejected maid, X was already transferred to another employer.

We find the request for more money by Roland to be unfair to the employer. He asked for another chance for the agency to serve us at a cost of $1000 replacement fee (after he “reconsidered” our case). He also explained verbally that he had charged the new employer of Florame at a cheaper agency fee. We then decided that after two unsatisfactory experiences, we should look to another maid agency. All in all, we lost $1000-odd to Roland and that is not including the valuable time spent and lost in dealing with him.

]]>https://forum.kiasuparents.com/post/1006278https://forum.kiasuparents.com/post/1006278Sun, 19 May 2013 14:50:35 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Fri, 30 Nov 2012 16:15:25 GMT]]>I tried calling Roland agent twice but no one picked up the phone. Thats about 12 on weekdays, so not very keen.

]]>https://forum.kiasuparents.com/post/912241https://forum.kiasuparents.com/post/912241Fri, 30 Nov 2012 16:15:25 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Fri, 30 Nov 2012 12:21:29 GMT]]>Champion employment agency

Maid’s loan $2200 +
Employer pays $688

Roland employment agency
a lump sum of $1800 to be shared by employer and maid

]]>https://forum.kiasuparents.com/post/912131https://forum.kiasuparents.com/post/912131Fri, 30 Nov 2012 12:21:29 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 12:50:13 GMT]]>

sheryl:
:oops: forgot to give the agency contact. I am not related to the agency. After seeing all the posts here on how much agencies are charging employers, just thought that their rate is reasonable then.


Roland Employment Agency
TeL 67383831
Thanks! Call tmr!

]]>https://forum.kiasuparents.com/post/910679https://forum.kiasuparents.com/post/910679Wed, 28 Nov 2012 12:50:13 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 07:50:54 GMT]]>thanks sheryl!

]]>https://forum.kiasuparents.com/post/910474https://forum.kiasuparents.com/post/910474Wed, 28 Nov 2012 07:50:54 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 06:12:56 GMT]]>:oops: forgot to give the agency contact. I am not related to the agency. After seeing all the posts here on how much agencies are charging employers, just thought that their rate is reasonable then.


Roland Employment Agency
TeL 67383831

]]>https://forum.kiasuparents.com/post/910337https://forum.kiasuparents.com/post/910337Wed, 28 Nov 2012 06:12:56 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 06:09:51 GMT]]>You may try calling this agency. I enquired abotu direct hire many mths back. They only charge the employer agency fee. For maid, they will charge 2 mths of her salary. The maid must have the KTLKN card & passsport ready or else we cant do direct hire.

]]>https://forum.kiasuparents.com/post/910332https://forum.kiasuparents.com/post/910332Wed, 28 Nov 2012 06:09:51 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 02:48:50 GMT]]>maybe we shd start asking for the charges by agencies as backup plan. nation charges $2k eah from maid and employer

]]>https://forum.kiasuparents.com/post/910081https://forum.kiasuparents.com/post/910081Wed, 28 Nov 2012 02:48:50 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 01:55:47 GMT]]>

peapot:
If the maid has KTLN card then no way will the customs in Indonesia believe that she is coming to spore as tourist. Once the card is made, the customs is able to track their workers easily. This may affect the maid leaving Indonesia if no Indonesia agent is involved.


We need employers who has recently gone thru direct hire to tell us more.
I agree, that's my concern too. I have a direct new hire (my maid's SIL) but now headache too cos I used to do all documents myself but this SIL is 1st timer. I would need her to attend the safety course too.
How about if we don't do the KTKLN card? 2 years cannot go back la? :roll:
I asked agent. Even for direct hire, agent collects at least $2400 from maid and $3000 from employer :siao:
When I got the maid myself and just for doing paperwork? :skeptical:
So maddening and frustrating

]]>https://forum.kiasuparents.com/post/910012https://forum.kiasuparents.com/post/910012Wed, 28 Nov 2012 01:55:47 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Wed, 28 Nov 2012 01:17:33 GMT]]>If the maid has KTLN card then no way will the customs in Indonesia believe that she is coming to spore as tourist. Once the card is made, the customs is able to track their workers easily. This may affect the maid leaving Indonesia if no Indonesia agent is involved.


We need employers who has recently gone thru direct hire to tell us more.

]]>https://forum.kiasuparents.com/post/909964https://forum.kiasuparents.com/post/909964Wed, 28 Nov 2012 01:17:33 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 16:15:47 GMT]]>Posting my reply which I just posted in anther similar thread. Can I suggest that the threads be merged?


--------

Can’t comment on tourist passport holders but I presume this info applies to those holding the domestic worker passport. Indon workers (or just maids?) now need a red card called the KTKLN which can only be obtained in Indonesia, as of earlier this year. The card is needed if the maid returns for a home visit and then is coming back to Singapore again. While still in Indon, she needs to go to an authorized agent to apply for this KTKLN, which doesn’t cost much. You can get the list of agents from the Indon Embassy and send her the details of the one closest to her home.

Once she has the KTKLN, you can send her the e-ticket for her to fly to Singapore and make sure you have done all the MOM online application. You MUST also complete the security bond or buy the insurance for it and submit the details to MOM before your maid arrives in Singapore, or she will be denied entry and sent back to Indonesia on the next flight. The insurance company can submit the details for you to MOM. It is not good enough for you to have the physical security bond document in your hands. It is useless if the info is not in MOM’s system. MOM transmits the info to ICA which then allows or denies maid entry into Singapore. So do this a few days before she arrives.

]]>https://forum.kiasuparents.com/post/908696https://forum.kiasuparents.com/post/908696Mon, 26 Nov 2012 16:15:47 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 08:44:08 GMT]]>

En-joy:
Peony:

Hope for a good outcome for you- please share as I may need to do the same. Helper went back for good recently. She wants to return next year. If only I knew... would have just renewed her work permit. Sigh...



thats a good option, is it feasible? Will MoM renew and then see the records from Immigration that she flew out for a few months?

MOM is not the problem here at all. Employer can apply for a permit or renew existing permit without going through an agency.
The problem is whether she will be allowed to exit her country.

]]>https://forum.kiasuparents.com/post/908132https://forum.kiasuparents.com/post/908132Mon, 26 Nov 2012 08:44:08 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 08:40:31 GMT]]>

Peony:
Hope for a good outcome for you- please share as I may need to do the same. Helper went back for good recently. She wants to return next year. If only I knew... would have just renewed her work permit. Sigh...

No, then you would have to pay for her levy all the while.
I don't think you can get a refund of levy for such a long period.

]]>https://forum.kiasuparents.com/post/908130https://forum.kiasuparents.com/post/908130Mon, 26 Nov 2012 08:40:31 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 08:33:47 GMT]]>

Peony:
Hope for a good outcome for you- please share as I may need to do the same. Helper went back for good recently. She wants to return next year. If only I knew... would have just renewed her work permit. Sigh...


thats a good option, is it feasible? Will MoM renew and then see the records from Immigration that she flew out for a few months?

]]>https://forum.kiasuparents.com/post/908124https://forum.kiasuparents.com/post/908124Mon, 26 Nov 2012 08:33:47 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 08:24:56 GMT]]>I intend to get her back next end May. have not thought about her salary, maybe $480 since it will be her 4th year with us. Also aware that she may not take all sundays off, may end up paying above $500.


since she is very good, I have no issue paying her a few tens more to ensure everyone in the family is happy. Think its worth it.

My prob now is: if I call agency they may tell me no choice must go thru them. Tried calling Indonesia embassy today a few times and yet no one pick up the call.

I am trying to find out if its true that we must go thru agency in Singapore and Indonesia.

Juts text helper to find out from her side in Indonesia. Still waiting for response.

anyone who did direct hire in Nov 12 can confirm the latest process? Thanks

]]>https://forum.kiasuparents.com/post/908105https://forum.kiasuparents.com/post/908105Mon, 26 Nov 2012 08:24:56 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 03:10:48 GMT]]>En-joy, how much salary are u paying her when she comes over? What about off day? How much u paying?

]]>https://forum.kiasuparents.com/post/907736https://forum.kiasuparents.com/post/907736Mon, 26 Nov 2012 03:10:48 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 02:57:30 GMT]]>Hope for a good outcome for you- please share as I may need to do the same. Helper went back for good recently. She wants to return next year. If only I knew… would have just renewed her work permit. Sigh…

]]>https://forum.kiasuparents.com/post/907709https://forum.kiasuparents.com/post/907709Mon, 26 Nov 2012 02:57:30 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 02:44:11 GMT]]>I see, perhaps I shd ask my helper to check out which agent is good for her to go to and I work from there.

]]>https://forum.kiasuparents.com/post/907681https://forum.kiasuparents.com/post/907681Mon, 26 Nov 2012 02:44:11 GMT<![CDATA[Reply to Getting Indon maid back direct without going agency on Mon, 26 Nov 2012 02:02:24 GMT]]>I m very sure that Indonesia side, you need a agent that is registered with Indonesia govt. however over at s’pore side you may be able to do without an agent. You can perhaps deal with the Indonesia agent directly. That way you may cut agency fees from spore side. I think this is one possible way. Not sure if it it’s ok, never try before.

]]>https://forum.kiasuparents.com/post/907601https://forum.kiasuparents.com/post/907601Mon, 26 Nov 2012 02:02:24 GMT