<![CDATA[Soft fall mechanism broke in 1 yr old piano]]>Hi all, need some advice.

the soft fall mechanism of my 1 year old piano broke! The metal piece actually broke. This is not a second hand piano and i paid over 7 k for it. I am really outraged. What can I expect from the dealer when I contact them for an answer? A few months ago one of the screws in the lid came off as well but I only asked them to replace the screw, but this is too much.

]]>https://forum.kiasuparents.com/topic/55082/soft-fall-mechanism-broke-in-1-yr-old-pianoRSS for NodeMon, 04 May 2026 03:42:03 GMTSun, 28 Apr 2013 15:16:12 GMT60<![CDATA[Reply to Soft fall mechanism broke in 1 yr old piano on Mon, 29 Apr 2013 07:16:39 GMT]]>What brand is the piano?

]]>https://forum.kiasuparents.com/post/995279https://forum.kiasuparents.com/post/995279Mon, 29 Apr 2013 07:16:39 GMT<![CDATA[Reply to Soft fall mechanism broke in 1 yr old piano on Sun, 28 Apr 2013 22:47:53 GMT]]>Yes there is warranty and the shop can probably put in another one. I just cannot believe that they can give me something so lousy in the first place and wonder if I should demand a total replacement. How can a thick piece of metal break ? Makes me wonder about the rest of the piano!!

]]>https://forum.kiasuparents.com/post/995001https://forum.kiasuparents.com/post/995001Sun, 28 Apr 2013 22:47:53 GMT<![CDATA[Reply to Soft fall mechanism broke in 1 yr old piano on Sun, 28 Apr 2013 17:07:11 GMT]]>Is there any warranty? We bought a piano 9 years ago and until now the soft fall mechanism is still working fine.

]]>https://forum.kiasuparents.com/post/994992https://forum.kiasuparents.com/post/994992Sun, 28 Apr 2013 17:07:11 GMT