Need some advice on damages done to piano by tuner

Reply to Need some advice on damages done to piano by tuner on Sun, 13 Feb 2011 14:41:40 GMT

danielfong — Sun, 13 Feb 2011 14:41:40 GMT

Just check on the service report, there is a 3 digit (or 2 digit) piano technician code. 6xx, 7xx, 8xx, even 9xx denotes newbie in the profession.

Reply to Need some advice on damages done to piano by tuner on Thu, 15 Jul 2010 07:21:20 GMT

dasalo — Thu, 15 Jul 2010 07:21:20 GMT

I would definitely press for a BN one. Since it is under warranty and it is Yamaha’s fault for sending the so called "newbie" tuner.

Reply to Need some advice on damages done to piano by tuner on Sun, 25 Apr 2010 14:33:41 GMT

Lithilara — Sun, 25 Apr 2010 14:33:41 GMT

Sorry, I’m a little confused.

Why did the tuner have to knock on the instrument?

The knocking on the instrument does not have anything to do with tuning right?

Or was it an accident?

Also, if what jce said is true, then this would be a very easy way for Yamaha to train their new tuners.

This is because they would 100% have customers, if not, they’d save money as the warranty would be void.

Ridiculously good benefits for Yamaha eh?

Reply to Need some advice on damages done to piano by tuner on Wed, 31 Mar 2010 06:04:50 GMT

busy_mummy — Wed, 31 Mar 2010 06:04:50 GMT

Yes, I think so. My understanding is that the warranty will be void if we get non yamaha tuner anytime during the 6yrs of warranty. Seems like depending on our luck, the tuner from yamaha might not be that experience.

Reply to Need some advice on damages done to piano by tuner on Wed, 31 Mar 2010 04:22:18 GMT

windows — Wed, 31 Mar 2010 04:22:18 GMT

but for the warranty to be covered, it has to be tuned by yamaha rt? expensive investment…

Reply to Need some advice on damages done to piano by tuner on Wed, 31 Mar 2010 03:08:21 GMT

jce — Wed, 31 Mar 2010 03:08:21 GMT

Sleepy, I guess the answer would be - don’t get a tuner through Yamaha, haha! If you have a specific tuner in mind, I’m quite sure can request. Otherwise Yamaha won’t tell you who’s the more experienced ones and who’s not.

Reply to Need some advice on damages done to piano by tuner on Tue, 30 Mar 2010 08:48:22 GMT

sleepy — Tue, 30 Mar 2010 08:48:22 GMT

How to request for a more experience tuner? I heard they operate by zone. So cannot choose tuner

Reply to Need some advice on damages done to piano by tuner on Tue, 30 Mar 2010 06:34:18 GMT

busy_mummy — Tue, 30 Mar 2010 06:34:18 GMT

Hi, you might consider calling up yamaha service center and tell them about the sound. Asked if it is consider as another separate tuning, which by right it should be not. But jce is right. Think yamaha sent tuner to tune our piano for the first two free tuning to gain experience. For my tuning, which resulted in the damage, the tuner spent 2 hours at my place. Seems like most experience tuner is taking less than 1 hour at most.

Reply to Need some advice on damages done to piano by tuner on Tue, 30 Mar 2010 03:46:53 GMT

windows — Tue, 30 Mar 2010 03:46:53 GMT

mine was tuned by yamaha tuner as well, and there is thing tingling sound when ds played on the some of the notes…but as we are all not musically trained, not sure if i was juz sensitive. if we ask yamaha to send the tuner to check, this will be considered as the 2nd tuning rt? or shd we just wait for the next tuning which is a few mths time?

Reply to Need some advice on damages done to piano by tuner on Mon, 29 Mar 2010 15:08:20 GMT

jce — Mon, 29 Mar 2010 15:08:20 GMT

This is also the first time I’ve heard of such an incident by a TUNER. FYI, the in-house tuning done under waranty, Yamaha will normally send out the "basic technicians" ie freshman, those needing the experience. When you start PAYING, then they’ll send the better ones. Having said that, I prefer to source for my own tuner. When I bought my U5, I had their in-house tuner tuned once and that was it. He just didn’t tune it properly…

Reply to Need some advice on damages done to piano by tuner on Mon, 29 Mar 2010 10:38:02 GMT

busy_mummy — Mon, 29 Mar 2010 10:38:02 GMT

Thanks for the reply jce. I also think that the internal of the piano should not be affected. But with the obvious chip on the external, quite sure the resale value will be affected if we are going to sell the piano in the future.

Think I will press for a BN one for exchange as the piano is still new under warranty and we are not even talking about moving it. Would have expected their inhouse tuner to be more careful in handling piano esp when yamaha requested all tuning to be done by their inhouse tuner for the full 6 yrs under warranty. Think it is really a standalone accident as non of the friends I know ever experience tuner causing damage so badly to the exterior of the piano when I show them the photos taken.

Reply to Need some advice on damages done to piano by tuner on Mon, 29 Mar 2010 09:31:06 GMT

jce — Mon, 29 Mar 2010 09:31:06 GMT

Hi Busymummy,

The chip, from what I gather based on your description, shouldn’t affect anything internally so no harm caused to the piano in terms of sound and quality. However, it has caused damage externally in terms of appearance, so to a certain extent it will cause a drop in resale value (just like a vehicle with scratches). As far as I know whatever patch-up done will not be able to cover up the chip totally, as in it will be noticeable to the eye as it’s lacquer. My friend had the same problem but hers was with the movers when she moved the piano. The movers knocked her piano against somewhere and caused a chip at the top corner of the piano. When she consulted the movers as well as her contractor, they both said it can’t be restored fully cos it’s lacquer.

As for requesting for a BN piece, not sure whether Yamaha would do a complete replacement as it does not cause any internal damage to the piano. They’d probably say that a patch-up is good enough…But there’s no harm asking, if they’re willing to replace, of course you should do so.