I have a bad experience with Mindstretcher.


I registered my boy for a class commencing 1 Dec 2014. Just a day or two before class commencement, I received a call and was informed the class would start only in Jan 2015. I was kind of disappointed but accepted it as I was reassured that the class would commence in Jan 2015.

Guess what!! Again 2 days back, I received another call that the class would be cancelled as my boy was the only student registered for the class. For both occasions, the admin of Mindstretcher just simply apologize. No other alternative!!!

At the point of registration, there was no term or condition as to a minimum headcount for class commencement.

Mindstretcher is simply a profit-making company. They set a rigid timetable for class registration. Even after collection of fees & deposit at the registration, they can just simply say "sorry", refund & case closed. But for parents, we have to source for alternative enrichment schools/centres to enrol our child at the last minute on 30 Dec for class commencing 1 Jan 2015.

Is there any remedy to parents like me? What can we as parents do to such enrichment centre in Singapore?