West Spring Primary

[keane16]

tenko:

keane16:

[quote=\"Katecres\"]Oh, if you ate registering w Aedge Holdings PL Bus Service Provider

Fyi, service is not professional.

extremely expensive within 1km $117,pick up point only at their convenient, fare inclusive GST & rude bus driver and co-ordinator.

Worst experience ever encounter w Aedge Holdings.

avoid if possible.

I couldn't agree more. I do not know what is the school management doing. Changing transportation company every year is real stressful for the patents. Students arriving home 1 hour plus after the school ends. Bus company gets more disorganized with every change. This reflects real badly on the school image.

Dear All,
Please understand that there will be changes in vendors from time to time and this is beyond the control of the school. The situation is the same in all schools.
Please log onto MConline to discuss this directly with the school.[/quote]Fyi - I did log in to the MConline. Not impressed with it... All postings but no reply from the school. What's the point? At least here we can share our grouses/compliments among the parents. Sure, compliments are nice and reflect well for the school but feedback is also necessary for the benefit of all since our children will be studying at west spring for the next 5 or 6 years. It's true that vendors are changed from time to time but a change of vendors plus a 50% increase in prices? As consumers, we expect to get better services in return for an increase in prices... but sadly this is not true for our school bus transport situation in west spring. I take back my words in my earlier posting... I wish west spring changes the bus company next year...it couldn't and shouldn't get any worse... will it?

[tenko]

Dear All,

please understand that this is only the third day of the new school year and that the school team need time to reply to messages on the mconline parents forum.

Thank you

[tenko]

keane16:

Fyi - I did log in to the MConline. Not impressed with it... All postings but no reply from the school. What's the point? At least here we can share our grouses/compliments among the parents. Sure, compliments are nice and reflect well for the school but feedback is also necessary for the benefit of all since our children will be studying at west spring for the next 5 or 6 years. It's true that vendors are changed from time to time but a change of vendors plus a 50% increase in prices? As consumers, we expect to get better services in return for an increase in prices... but sadly this is not true for our school bus transport situation in west spring. I take back my words in my earlier posting... I wish west spring changes the bus company next year...it couldn't and shouldn't get any worse... will it?

Hi Keane16,
the school has repeatedly informed parents that they will make an effort to reply to queries/concerns posted within 3 working days and have done so. Even before the school was open last year, they had communicated with parents via kiasu forum. Perhaps more than any other school, West Spring Primary School has updated parents regularly on this forum and on their school website. They have recently introduced the parents discussion forum on MCONLINE. This is so that parents/guardians can communicate directly with them. Please understand that they are doing their very best to reply within 3 working days.

To All Kiasu forum members,
Kiasu forum is a great tool for parents to ask questions and to communicate with one another. However, I don't think that it is good that this forum should be used to constantly criticize the school. If you feel strongly about something, I would suggest that you telephone the school directly to make an appointment to discuss the issue that you would like to raise. Let us all remember that new parents and potential parents will be reading this forum and it will hurt the school's image if there are continuous negative comments about the school.

I hope that you understand that we, Parents and The School, are trying very hard to promote West Spring Primary. The school management have done an exceptionally good job in communicating with parents. Please do allow them a chance to respond before venting out your frustration online.

Thanks All

[berrypie]

Hi Mummies, any info abt the student care center @ west spring? This year going to be my turn for my lo P1 registration so would like to find out more abt the student care there…

[Miaor]

Being able to handle nagetive feedback with an open attitude serves as a better public image than being anti-democratic. There will be issues here and there for every school. The key is how to deal with them not how to hide them from public. We should talk about two sides of a coin. Maybe as Kiasuparents we tend to complain and nag more about issues that make us concerned. But I expect to see the school take every compaint as an oppertunity to improve and a good image is a sure thing to follow up with their effort automatically.

[West Spring Primary School]

Dear Parents and Guardians,


As mentioned during the recent P2 Parents’ Briefings, to allow for up to 3 working days for your queries to be replied. There are many other duties that the admin staff have to attend to each day. Hence, in line with the civil service standards, it’ll be up to 3 working days. We seek your understanding on this matter.

Alternatively, fellow parents in our West Spring family may help to answer some of the general queries as well. It’s important for all of us in the West Spring family to try help one another out where possible.

Thus far, we’re grateful to the vast majority of our parents who’d been very understanding and supportive of school matters. Good job! Keep it Up!

It really makes our day to have so many appreciative parents with us, who truly understand the challenges that we face as well at times as we strive to provide the best holistic education for your children.

The school always makes an effort to provide the best level of support to parents possible. However, it must be noted that there’re also many things that involve external factors as well, which are beyond the control of the school.

We look forward to your continued support and understanding in 2015! :please:

[tenko]

berrypie:

Hi Mummies, any info abt the student care center @ west spring? This year going to be my turn for my lo P1 registration so would like to find out more abt the student care there...

Hi berrypie, happy to hear you are planning to register next year. We all look forward to welcoming you to the West Spring Family.

West Spring Primary is the only school in the Bukit panjang area with a school based student care. The operator is Proteach. You may wish to call them to find out further information. Their number is 6892 2808.

[tenko]

Miaor:

Being able to handle nagetive feedback with an open attitude serves as a better public image than being anti-democratic. There will be issues here and there for every school. The key is how to deal with them not how to hide them from public. We should talk about two sides of a coin. Maybe as Kiasuparents we tend to complain and nag more about issues that make us concerned. But I expect to see the school take every compaint as an oppertunity to improve and a good image is a sure thing to follow up with their effort automatically.

The MConline forum is a good way to contact the school directly. But please do allow them at least 3 working days before they answer. Telephone the school if there are any serious matters that need a response sooner.

West Spring Primary is one of the only schools that replies to the kiasu forum and updates information on this forum. But the school has informed parents that all queries/concerns should now be sent on the MConline forum. We are fortunate that West Spring communicates via social media. Let us just remember to be respectful in our questions and words that we use. They are trying their very best to answer questions but do allow them time to reply.

I can understand that parents want a reply instantly. But do understand that the school needs time to reply. Their admin staff are busy with other duties as well. As I said, not many schools reply on social media, but our school does.

Well done West Spring for communicating and updating parents regularly. We all appreciate the effort and hard work.

[dearzen]

Yes agreed that not many schools are so active in public forum.


We should appreciate the efforts of the school to engage the parents, potential parents or anyone who wishes to know more about the school especially in the public forum.

Maybe we shouldn’t expect too much from either party.

Just my humble opinion.

[LFC4ever]

Dear All,

I have been following WPS very closely ever since MOE announce in 2013 they are setting up 3 new primary schools and we are lucky enough that one of the new school is at Bukit Panjang since then I have decided to place my first child in this school despite other more establish schools in the estate. My child has been very happy with her school life. The teaching and non-teaching staff has been very wonderful. Remember two months ago the big thank you card being given to the school from parents just indicate how parents appreciate the school. The school has been organising activity and events for parents to attend. This is a very massive effort not all schools do that. I am even more surprise to learn that a particular school more than 10yrs don’t even organise sport day but WPS has done a hugely successful sport day. The way WPS engage parents are also very impressive if not just look at the thread of this WPS parents networking groups the school is only 13 months old but the pages is already 90 some of the more establish school have not even reach this far. Every week the school has been uploading photographs of our children into flick(Yahoo) in order for parents to know the happenings in the school. I can understand from the school point of view when they urged parents to post their feedback and concern on MC online forum the school is not trying to put up a very positive impression infact I believe the school welcome feedback and concern from parents but from a different platform. Why from a different platform ? some parents may wonder ? As you see Kiasu parent forum is a very public forum so anyone can post message over here as some of the people may not even related to the school so their input may complicate issues some may even add oil and water into fire. This is the reason why the school urged parents to feedback their concern through MC online. As for potential parents if you have any concern about the school you can always raise your concern over here. Myself and some of the parents are very keen to answer your concern if we have the answer. After all WPS is one big family.