Swensens Restaurant

[auntieM]

Maybe we should start a thread that talks about eateries/restaurants/cafes..

At least next time can :siam: those no good ones..

[autumnbronze]

schweppes:

auntieM:

So true about Svenson's, service slips food getting horrid too

oh ya, fully agree. Their service standard seems to be slipping. And now with more ice cream outlets coming up, Swensons may be creamed out... :lol:

So far only the one at Vivo seemed to be holding out ...

UNTIL,

when I went there the last time, they gave me a runny omelette for DS when I specifically asked for one that was well done :x , and they took so long with the orders ... think they are not equipped to deal with crowds lah...

[autumnbronze]

auntieM:

autumnbronze,

Next time ask DH to tapao for you then he won't feel bad lor...
So true about Swenson's, service slips food getting horrid too

auntieM,

This is his SOR (standard operating response) whenever I say that ..

\"Does this body deserve a prata\"

ps: actually hor, he has a point lah ...

[tankee]

schweppes:

auntieM:

So true about Svenson's, service slips food getting horrid too

oh ya, fully agree. Their service standard seems to be slipping. And now with more ice cream outlets coming up, Swensons may be creamed out... :lol:

agree .... and not as though their ice-cream is as good as the new players.

[auntieM]

I visit the Swenson’s at Parkway quite often and realised that their staff turnover very fast…

Last time mainly PRCs, now young local Malays…

[corneyAmber]

The worser experience for me with swenson is the lack of customer loyalty treatment. No matter how frequent we dine there we are often looked upon as new patrons.


In the end we totally stop going altogether due to its \"ice cold\" treament.
They sell ice cream like selling ice..... *frozen* :lol:

[mintcc]

I have good memories of Swenson…used to be my favourite restraurant when I was a child and went to the Funan branch quite a number of times with DS 1 or 2 yrs back.


Service and the food was okay then and DS like getting his free colour pencils and balloon. May be shd check it out again

[buds]

I have nothing but compliments for Swensens @ Bt Panjang Plaza.


I have been a regular for years there now and the staff even knows
what we like to order. One of the managers there would quip, \"Just
yourself today... time out from the kids?\" .... when i dine alone.
Or, she'll welcome us all and ask, \"The usual booth for you ma'am?\"

She even knows how i like my Grilled Fish Sambal with extra sambal!
It would be served to me hot with all my favourite sauteed veggies
and she'd say, \"One Grill Fish Sambal with extra sambal, just how u
like it, ma'am.. enjoy your meal.\" Thumbs up to all the staff there &
the chef definitely for making it exactly the same each time i come
for my favourites and for the service with a smile.

Even my children and our friends are comfortable there.. now that
is what i call a true family restaurant. They never disappoint!

Kudos you guys! You know who you are... and see you soon. :evil:

[tankee]

Swenson’s service is better when the place is not crowded.

[buds]

tankee:

Swenson's service is better when the place is not crowded.

Less waiting time when it's less crowded.
As i am a SAHM, i usually arrive when the
restaurant just opened. Managers
will also have some time to spare to chit
chat with me while waiting for my order
to arrive.