Overseas bank transfer

[doodbug]

newbieks\" post_id=\"2111910\" time=\"1688102000\" user_id=\"178749:

Hi

Made an overseas bank transfer to UK last week using OCBC. OCBC confirmed a few days ago that remittance is successful and no returns to bank account as of today.

However the receiving party (educational institute using Barclays Bank) confirmed that they have not received the money so far. They confirmed that bank details are correct.

In such a scenario, how else can I pursue the matter for further investigation?

Thanks.

You have the transaction reference number and screen shot? Easier for the receiving party to track.

[zac's mum]

Have to call Barclays Bank I suppose. Not sure if the Singapore branch can help u liaise, but most likely u gotta call the UK helpline/email them.

[sharonkhoo]

newbieks\" post_id=\"2111910\" time=\"1688102000\" user_id=\"178749:

Hi

Made an overseas bank transfer to UK last week using OCBC. OCBC confirmed a few days ago that remittance is successful and no returns to bank account as of today.

However the receiving party (educational institute using Barclays Bank) confirmed that they have not received the money so far. They confirmed that bank details are correct.

In such a scenario, how else can I pursue the matter for further investigation?

Thanks.

How long since the remittance when through? I think (not really sure) that things can be slower in the UK, especially if you are dealing with a branch, not the head office, so you may need to be patient. The best is to call the bank's help line if you feel it's been long enough.

[newbieks]

slmkhoo\" post_id=\"2111928\" time=\"1688108131\" user_id=\"28674:

How long since the remittance when through? I think (not really sure) that things can be slower in the UK, especially if you are dealing with a branch, not the head office, so you may need to be patient. The best is to call the bank's help line if you feel it's been long enough.

Made the transfer on 19 June. When I first called OCBC on 23 June, was told that the remittance is successful but they can’t tell when it actually went through. Called again this week Wednesday, they told me that they will check with their remittance department which confirmed that all went through with no return of money.

Connected with the receiving party a couple of times since last week, but was told that their bank has not received as of yesterday. Sure hope nothing lost!

Thanks for you advice..

[00skyblue00]

newbieks\" post_id=\"2111931\" time=\"1688108722\" user_id=\"178749:

Made the transfer on 19 June. When I first called OCBC on 23 June, was told that the remittance is successful but they can’t tell when it actually went through. Called again this week Wednesday, they told me that they will check with their remittance department which confirmed that all went through with no return of money.

Connected with the receiving party a couple of times since last week, but was told that their bank has not received as of yesterday. Sure hope nothing lost!

Thanks for you advice..

Not sure if this is still the situation but likely the call centre answering your call will be in India. Need to have patience, will be put on hold too.

Switch to HSBC?

[doodbug]

newbieks\" post_id=\"2111931\" time=\"1688108722\" user_id=\"178749:

Made the transfer on 19 June. When I first called OCBC on 23 June, was told that the remittance is successful but they can’t tell when it actually went through. Called again this week Wednesday, they told me that they will check with their remittance department which confirmed that all went through with no return of money.

Connected with the receiving party a couple of times since last week, but was told that their bank has not received as of yesterday. Sure hope nothing lost!

Thanks for you advice..

Huh? This is mighty long. I use Wise (formerly known as Transferwise) and banking between my SG OCBC account and UK Lloyds account is like 3 minutes during working hours, and if out of office hours, next day at the max.

[newbieks]

Thanks all for advice. Yes, have sent the screenshot of remittance with transaction number across to receiving party… if not received by this week, May need to call up the receiving bank directly.


Any suggestion on best way (safest, lowest cost) of transferring large sum of money for child’s overseas school fees?

[doodbug]

I find DBS Online Transfers to overseas bank accounts very quick and easy.


I have been using Transferwise / Wise - Revolut is also becoming popular.

[zac's mum]

newbieks\" post_id=\"2111934\" time=\"1688109368\" user_id=\"178749:

Thanks all for advice. Yes, have sent the screenshot of remittance with transaction number across to receiving party.. if not received by this week, May need to call up the receiving bank directly.

Any suggestion on best way (safest, lowest cost) of transferring large sum of money for child’s overseas school fees?

A Demand Draft may be a safer way. Then the recipient cannot claim never received. Your bank will also inform you when the funds have been deducted at the UK end:

https://www.dbs.com.sg/personal/support/bank-payeasy-purchase-demand-draft.html