Cherie Hearts

[winth]

[quote]HI ALL (especially to kwcllf & winth) [/quote]
Hi njs,

Since it is especially addressed to kwcllf and myself. How can I have the heart not to respond.

It's good to know that the viewing gallery is open to you. Bec the director told me when I enrolled after that, that is not to me and that they are putting it as a store or something. I think the guy (Andy?) even told me that too many parents coming in and out, very disturbing, so we are not allowed to go in anymore.
[quote]Security has NEVER been an issue as their entrance is to the main reception first and then to the childcare. [/quote]Both are glass doors that can be pushed open. (I hope they have changed the door material though) My child managed to open the childcare glass door and then open the main reception glass door to wait for me at the lobby. That is a concern to me, if it is not to you. Then I'm happy for you.
[quote]For my hubby and I and I dare say, even my in-laws, we are more than at ease with our kids at Cherie Hearts. [/quote]I had to get my parents to fetch my boy one evening as I was very busy at work. My parents came down really angry to say that the teachers didn't even bother to look at them or acknowledge that they are here to take their grandson. The point to this is, the teachers didn't even know that they are related to my boy. First time. So, how can they be sure that it is not a stranger coming here to bring boy out?
[quote]In my humble opinion, rather than 'bad-mouthing' any organisations, since you are not happy with them, i really wonder why you are still there? [/quote]I'm no longer there. 3 months and that's it. Do read carefuly before pointing your finger.
[quote]Nice place and environment for my children to study and explore, and both of them LOVE it there.[/quote]It is nicely decorated with webcam and playground and all the space to run around. It is fun. So I agree. I have never mentioned or criticised about the environment for children to study and explore. Do read carefuly before pointing your finger. It is the security issue that I have questions about. (Maybe really let children explore too much already, they are even allowed to get themselves to the lift lobby?)

[big_bird]

I am a parent at the Cherie Hearts at SAF Depot. My wife is a regular contributor to this forum.
Ever since Cherie Hearts Group took over the centre in May, my son is a lot happier and he enjoys going to school. Before deciding to stay on with Cherie Hearts, we had a meeting with the management and staff. We were impressed with their professionalism, and decided to give them a try.
I am glad I make this decision, and not move my son to other childcare centre, as I can see a positive change in him. We have also met with the teacher and supervisor and are pleased with their passion and dedication in caring for my son.

[kwcllf]

Hi big_bird,


Glad to hear that your son is happy and enjoying his time at the centre. I must admit that the environment is quite nice and spacious and this is one reason why we enrolled our children there.

We were also impressed by their "professionalism" at first. But because we I visited the centre almost daily during lunch-time, we were able to see lapses in service standards. When these issues were finally brought up, they felt "pressured" and then things changed. Uncalled for remarks were also made to our child, which I thnik is totally unacceptable.

Now, we are barred from stepping beyond the red wooden gate, citing security and other reasons. However, this is not carried out consistently and we saw a parent wandered into the centre today and go around the compound looking for his child to bring home. I am sure you can imagine how we feel!

There are many more lapses we discovered but I shall not comment too much as I may be wrongly construed as "finding fault" and "having an agenda" against the centre. If anyone wants to find out more, which I did not reveal too much here so far, please drop me a Private Message.

Whatever it is, I think it will be good to keep an "open eye" to ensure children are not short-changed. It will be great also if parents could get to know each other to excahnge info. I am sure this can act as an effective deterrent for any childcare centre.

[winth]

My personal experience at CH@HarbourFront is, well, what can I say? A very personal experience? Still can't understand why I'm being finger-pointed for 'bad-mouthing... sigh...


To njs, these are your personal remarks, self-conflicting and I'm appalled that you are from legal? You sure don't read with care for a starter, and you sure conflict in your remarks. Are you sure you're from the legal? :lol: :lol: :lol: Maybe you're the staff from CH?
[quote]I am a mother of two. Both my children are at Cherie Hearts Harbourfront. I have been with them since the day one they operated at Harbour Front in 2006.[/quote][quote]just for those who are concerned, my these two kids are in childcare centre but my older kids are already in primary schools and i have been to more than one childcare centre.[/quote] [quote]being from the legal profession, i rather keep my comments to myself. [/quote]Hi, I was a happy parent with Golden Kids at JE when CH took over that branch. With more activities and having the same caring teachers, my boy was happy too, if not for a bully case which my boy ended up in injuries almost every other day.

I believe CH would upkeep to a certain standard since the fee that they charge is not cheap. The cirriculum from CH does look attractive and my boy has learnt to sing 'I am Special' song there, which was important to bring up the confidence of the child.

If I hadn't seen with my own eyes on the lax of their security, why should I 'bad-mouth'?

[kwcllf]

Quote:

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In my humble opinion, rather than ‘bad-mouthing’ any organisations, since you are not happy with them, i really wonder why you are still there? I always believe when you point finger at someone, one finger is pointed to that person, while 3 fingers are pointing back at you!
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njs,

I have the same suspicion as winth. Really sounds like you are from Cherie Hearts.

Also, if you make sweeping statements like that one above, you should be prepared for a rigorous response!

About the viewing gallery at their HQ, I don’t hink you should dismiss what winth had said about it being "closed". It may now be opened for whatever reason, but the fact is that there seems to be more than one reason for closing it. As I have mentioned, I cannot understand this flip-flop in policy…perhaps you want to enlighten us with more inside info as our children are not enrolled there??

[vivan]

So far I have no complain with the service they provided. Both existing staff and new operator have been friendly and helpful to us.

[ChiefKiasu]

Pauline:

...It makes me wonder on the standard of langauges of the centre/s... I would not want my girl to adapt to Sing-lish prior to proper English

As long as the principal herself is not teaching the English lessons, I think it is ok. We all lapse to Singlish at times, and written English can be very different from spoken English. It is probably better to understand the curriculum and meet and interact with the teachers themselves to form a more holistic impression of the service.

[vivan]

Yes Admin is right…I fully agreed what you had said. The principal or bosses is just the person to incharge of the school operation. Provide or update important information to parents, run smooth operation to school to give child a school environment and etc. The most important is the teachers over the centre. As i understand they are currently recruiting a few more English teachers too. So far the teacher over there is good rather than you has those nasty teachers who will beat up kids or etc.

[Pauline]

Hi Vivan and Chief, thanks for your replies


Vivan, is your kid at this CCC currently? How old is he/she? Any issue relating to environment adaption, meals, bath, toileting and other kids?
I have just visited the centre again, supervisor seems friendly and helpful, furnished necessary information upfront (like stress, anixety, charactisteric, tempermental changes, etc), perhaps to pre-empt us the doubts the parents would expect in months to come… I am considering putting my girl there, when she turns 18 months old in Dec 08. Any advice you could give?

[vivan]

Pauline:

Hi Vivan and Chief, thanks for your replies


Vivan, is your kid at this CCC currently? How old is he/she? Any issue relating to environment adaption, meals, bath, toileting and other kids?
I have just visited the centre again, supervisor seems friendly and helpful, furnished necessary information upfront (like stress, anixety, charactisteric, tempermental changes, etc), perhaps to pre-empt us the doubts the parents would expect in months to come... I am considering putting my girl there, when she turns 18 months old in Dec 08. Any advice you could give?

Yes, he is in the centre now. Currently he coming to 3 years old. No issue on the adaption to the environment accept for the 1st weeks (keep crying). Believe this situation goes to most of the kids for the first few weeks. It also depend on individual kids. So far meal i not sure whether my son like it, so far no complain. But happened that day when i paying the school fees one of the parent told the Director that her girl mentioned to her that the food in the centre is nice. WHat i know is the menu is approved by the healthy promotion board and CH is one of the award winner. Potty wise my boy not wearing pamper in the day time before he join the CCC accept for the nap time but really appreciate the teacher there within 1 months they had train him not to had any pamper on during the nap time too. Thanks.

My advice is relax and do not worry much. Anything just inform the teacher or supervisor should you had any doubt. Kids need to be train inorder to grow and be more independant. We cannot be always by their side right. Reassure, you will see your girl changes soon.