Lesson learnt REFUND Issues- Unethical agency

[30woman]

I recently have a very bad encounter with Univer–l maid agency. Located in both marine parade and lucky plaza. I went in naively to think that by them charging me almost $2k for a transfer maid, stating "life time replacement" leh, sounds like a great deal rite? But once they collected the fees n aft I got the maid, it’s so difficult to get in contact with anyone in their agency. Aft 4 months, I have problem with the maid and would like to change but I can’t even get hold of anyone despite repeated calls for days!! A week has passed and no follow up from them. I requested for a refund and they said its impossible, go read the service agreement. So what am I supposed to do now? I feel so cheated!! Please DO NOT use them!

[lck]

Pse contact the following :


Singapore Employment Agenices (In charge of ALL AGENCY)
Tel : 68362618 / Fax : 68362690 / aeas.org.sg
email : [email protected]
Address : 9 Jalan Kuloh #03-77 Singapore 160009

They will be able to assist you .

Previously MOM directed me to a link( Under MOM website) to retrieve the information of the agency . But require us to pay $5.00 plus for the infor. The information contained the capital of the company and the owner of the agency . The house address of the owner is part of the infor. I was prepared to go direct to the owner and luckily they managed to refund me the $$ .

The agreement is likely is standard for all agency as long they are registered with CASE. But some agency just ignore the agreement .

Whatever they said not refundable is not true. The loan u paid for the maid, insurance ... Can be refund back. Unlimited Replacement sound \"good\" but to the agency, they are not require to refund you back. Cos they still provide you with the service and continue to let you replace the maid.

Unless you want to TERMINATE their service, they will have to refund you. You have the rights to terminate and get the refund.

If they keep giving you more excuses, just tell direct that you have went to MOM to complain and fight for your case. The agency will prefer to settle with you .

[lck]

Important thing is u must have the patient. They are registered company and definitely they will paid us.

[Steadyberry]

I had bad experiences with maid agency too. They are liars. I told them I needed a maid urgently and called them a few times to check when my maid be coming in. They gave me excuses, passport not ready, this not ready that not ready. Finally my maid came. I asked my maid did she has problems with her documents. My maid told me no. Infact she arrived for many days already but was told by agent that I was too busy to pick her up. She told me she spent her time cleaning the hostel and the agency office. There were more but there is no point mentioning now. In the end, I decided to be a sahm and get help from part-time cleaners. No more agent or maid issues. But also no more hair treatment and facials etc… too but it was worth it.

[30woman]

Thank u very much for the advice!! I didn’t know there is an agency in charge of all agencies in Singapore!! I believe a lot of people didn’t know too!.

[30woman]

Btw I learnt my lesson. This Univers-l maid agency say unlimited or life time replacement is all bullshit. Cos aft I got my 1st maid, it’s so difficult to even reach anyone in their office. They wil say call u back, short handed etc but more than a week and nothing happened. It’s really bullshit. Dun believe any agency ESP this Univers-l maid agency !! E money tt I hv paid, I can get 3 maids in other agency Lor. Now I only got 1 !! And on top of that, hv to go thru all the misery of chasing after them!

[30woman]

And also, I paid for a maid w 3 yr+ experience, n aft tt, they told me I can only get free replacement if I choose another maid that has less than 2 yrs experience. If I want the same experience one, I hv to pay another few hundred dollars. Initially I tot, less than 2 yrs also better than nothing. Now, I dun even get a replacement at all!!! This Univers-l Maid Agency is utterly disgusting and scam.

[Rafy]

just wondering, has anyone had experience with this maid agency

1st AllBest Human Resource Pte Ltd?

looking at bio datas from them, and want to ensure that this is an all right agency.

Thanks!

[lck]

30woman,


I think that is really too much. Since they re so unfriendly, my advice to you is to go MOM and raise ur issues to them. They will assist you and provide the necessary advice.

I don’t think the contract state that you need to pay additional money for 3yrs plus replacement maid!!

After you read thru the contract and seek MOM advice.

With all your supporting documents go to bang at their office.

[lck]

Rafy, you re referring to which bio data? The maids or agency records?


The bio data for the maids if not clear ,u better check and question them till u get the answer. The bio data stated can speak English and cook. But when you call them and speak to the maid, you will be surprise.


I have many bad experience with a lot agency. I recommend you go for hougang green, home keeper agency. That’s their HQ and Trg centre. U will never see the maids sitting down . All of them will be undergo training with proper guidance from the teacher.

After getting all the lousy maids, end up I still go to them and the price is average . Important is the staff are responsible and take ownership of their works.