Nation Human Resource Pte Ltd (21 Hougang St 51, #02-28 Hougang Green Shopping Mall) misrepresented FDW biodata


I was a very satisfied customer of Nation Human Resource Pte Ltd at Hougang Green Shopping Mall till very recently.

I hired a FDW in Nov18 based on biodata presented by Nation, which stated that the FDW had 3 years work experience taking care of young children and can do all round house work. This met my criteria, as I needed a FDW to take care of 2 of my children, aged 2 and 4, and do general housework. The FDW arrived in early Feb19, but asked to leave after barely 2 weeks, citing reason that she ‘cannot handle the young children’, she was ‘unhappy’, and she wanted to ‘change employer’. In fact, our family was away for 5 days during those 2 weeks she was with us, and we didn’t burden her with any babysitting or housework during those 5 days. Upon returning from our short trip, since she claimed that she ‘cannot handle the young children, we delegated the babysitting to another FDW and left her with just general housework to do. We tried to accommodate her work preferences, but all she wanted was to ‘go back to the agency’.

We were wondering if the FDW is homesick, but it turned out that she LIED about her work experience. She did not have experience doing proper housework nor taking care of young children (not her own). She came from the squatters and was not used to cleaning the house. She confessed to my other FDW that the Philippines agency told her to lie about her work experience. That’s probably the main reason why she asked to leave – she is not used to working at all. Nation failed to verify accuracy of this FDW’s biodata, which is not why I’m writing this feedback. What I cannot accept is that Nation did NOTHING to rectify the situation when I confronted them about this falsified biodata – no proper explanation was given, no assistance was rendered in getting a replacement FDW, no goodwill was extended in absorbing the additional costs due to their partner’s malpractice.

When I sent the FDW back to the agency, I was owed >$1000 unpaid loan from this FDW who did not serve her contract. Today, I was asked to pay for yet another $700 for a replacement FDW who is a candidate referred by myself. Not to mention the$15 per day lodging fee that I had to pay for the dishonest FDW till she finds her new employer.

I am utterly disappointed with Nation’s way of handling this matter. The FDW wouldn’t have been hired if she did not have the right experience that I was looking for. This fraudulent practice has caused me a great deal of monetary loss and inconvenience, all at my own expense. Nation is a reputable agency and this is definitely not the service level that I’d expected.

Nation Human Resource Pte Ltd (21 Hougang St 51, #02-28 Hougang Green Shopping Mall) misrepresented FDW biodata


I was a very satisfied customer of Nation Human Resource Pte Ltd at Hougang Green Shopping Mall till very recently.

I hired a FDW in Nov18 based on biodata presented by Nation, which stated that the FDW had 3 years work experience taking care of young children and can do all round house work. This met my criteria, as I needed a FDW to take care of 2 of my children, aged 2 and 4, and do general housework. The FDW arrived in early Feb19, but asked to leave after barely 2 weeks, citing reason that she ‘cannot handle the young children’, she was ‘unhappy’, and she wanted to ‘change employer’. In fact, our family was away for 5 days during those 2 weeks she was with us, and we didn’t burden her with any babysitting or housework during those 5 days. Upon returning from our short trip, since she claimed that she ‘cannot handle the young children, we delegated the babysitting to another FDW and left her with just general housework to do. We tried to accommodate her work preferences, but all she wanted was to ‘go back to the agency’.

We were wondering if the FDW is homesick, but it turned out that she LIED about her work experience. She did not have experience doing proper housework nor taking care of young children (not her own). She came from the squatters and was not used to cleaning the house. She confessed to my other FDW that the Philippines agency told her to lie about her work experience. That’s probably the main reason why she asked to leave – she is not used to working at all. Nation failed to verify accuracy of this FDW’s biodata, which is not why I’m writing this feedback. What I cannot accept is that Nation did NOTHING to rectify the situation when I confronted them about this falsified biodata – no proper explanation was given, no assistance was rendered in getting a replacement FDW, no goodwill was extended in absorbing the additional costs due to their partner’s malpractice.

When I sent the FDW back to the agency, I was owed >$1000 unpaid loan from this FDW who did not serve her contract. Today, I was asked to pay for yet another $700 for a replacement FDW who is a candidate referred by myself. Not to mention the$15 per day lodging fee that I had to pay for the dishonest FDW till she finds her new employer.

I am utterly disappointed with Nation’s way of handling this matter. The FDW wouldn’t have been hired if she did not have the right experience that I was looking for. This fraudulent practice has caused me a great deal of monetary loss and inconvenience, all at my own expense. Nation is a reputable agency and this is definitely not the service level that I’d expected.

Nation Human Resource Pte Ltd (21 Hougang St 51, #02-28 Hougang Green Shopping Mall) misrepresented FDW biodata


I was a very satisfied customer of Nation Human Resource Pte Ltd at Hougang Green Shopping Mall till very recently.

I hired a FDW in Nov18 based on biodata presented by Nation, which stated that the FDW had 3 years work experience taking care of young children and can do all round house work. This met my criteria, as I needed a FDW to take care of 2 of my children, aged 2 and 4, and do general housework. The FDW arrived in early Feb19, but asked to leave after barely 2 weeks, citing reason that she ‘cannot handle the young children’, she was ‘unhappy’, and she wanted to ‘change employer’. In fact, our family was away for 5 days during those 2 weeks she was with us, and we didn’t burden her with any babysitting or housework during those 5 days. Upon returning from our short trip, since she claimed that she ‘cannot handle the young children, we delegated the babysitting to another FDW and left her with just general housework to do. We tried to accommodate her work preferences, but all she wanted was to ‘go back to the agency’.

We were wondering if the FDW is homesick, but it turned out that she LIED about her work experience. She did not have experience doing proper housework nor taking care of young children (not her own). She came from the squatters and was not used to cleaning the house. She confessed to my other FDW that the Philippines agency told her to lie about her work experience. That’s probably the main reason why she asked to leave – she is not used to working at all. Nation failed to verify accuracy of this FDW’s biodata, which is not why I’m writing this feedback. What I cannot accept is that Nation did NOTHING to rectify the situation when I confronted them about this falsified biodata – no proper explanation was given, no assistance was rendered in getting a replacement FDW, no goodwill was extended in absorbing the additional costs due to their partner’s malpractice.

When I sent the FDW back to the agency, I was owed >$1000 unpaid loan from this FDW who did not serve her contract. Today, I was asked to pay for yet another $700 for a replacement FDW who is a candidate referred by myself. Not to mention the$15 per day lodging fee that I had to pay for the dishonest FDW till she finds her new employer.

I am utterly disappointed with Nation’s way of handling this matter. The FDW wouldn’t have been hired if she did not have the right experience that I was looking for. This fraudulent practice has caused me a great deal of monetary loss and inconvenience, all at my own expense. Nation is a reputable agency and this is definitely not the service level that I’d expected.