Hi fellow parents,
Wanted to share our poor experience with E-Bridge Sengkang. Our impression was that they have poor communication and, more importantly, an alarming lack of integrity. Take extra care of enrolling your child there!
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J
Offline
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RE: [Hougang/Punggol/Sengkang] Preschools
- We were invited to a pre-enrolment visit at E-bridge Sengkang. My wife and I took leave to visit, but didn't bring our child
[/list][list=]- A school staff said we would have to bring our child along for the visit. The e-mail did not state this was mandatory. We asked if we could proceed anyway, given we had taken leave specially for this, but were unceremoniously and rudely shut down.
[/list][list=]- The rationale? That our child had to be there for the 30min visit for an easier transition. Keep in mind our child is 18 months old, and the vacancy was not for another 3 months.
[/list][list=]- The staff kept cutting us off to give an ultimatum: take leave again and come back with your child, or give up your slot. We asked if she could check with management for an exception, but were told \"she's on leave today, I don't want to disturb her\"
[/list][list=]- We said would reschedule, and left
[/list][list=]- We e-mailed the centre to reschedule, and to clarify on the policy, especially given COVID
[/list][list=]- On 16 Nov, the centre replied the vacancy was no longer available. Keep in mind on the first call, they said we had until 19 Nov to visit and enroll
[/list][list]- We asked why and the explanation was that they had called multiple families for that spot, and one had taken it up.
[/list][list=]- We asked for clarification - are they offering one vacancy to multiple families simultaneously?
[/list][list=]- The centre backtracked and replied that it was actually because we said we were no longer interested.
[/list][list=]- We said no such thing. If we did, why would we e-mail to clarify on policy and reschedule? It was either:
[/list][list=]- A) They rescinded the spot because of our e-mail and lied about it initially
[/list][list=]- B) They offered a single vacancy to multiple families simultaneously
[/list][list=]- Either way, I'll leave you to form your opinion on their practices. For us, it's left us with an awful impression of E-Bridge. We've also dropped Early Childhood Development Agency (ECDA) a note about this. They've since reached out to investigate and have been very helpful.
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