TERRIBLE experience with this school.


Now, it is a whole other story on why we withdraw our LO from the school, and will skip that altogether and will talk about the refund deposit part instead.

On 23rd March, I was told by the founder that I will be refunded my deposit in a month, by the 22nd of April. (by the way, it is also ridiculous as to why I had to wait a month back for my refund but that's another issue altogether which I decided not to press on for an earlier refund date and agreed to the date they gave).

In between the dates of my refund, my mom received a text from the founder, Vincent, that there was an outstanding amount for kid J (kid J is my nephew who was in this school before). They claimed that there was an outstanding amount of $1xxx for Kid J, turns out, there was only an outstanding of $5/600 due to the government subsidy not available since 2-3 months back (which by the way, we were never informed but let’s not bring it further) Right inside my head when I knew my mom received those texts from Eskhol Valley, I was thinking “why is it that you can do accounts for all other students during circuit breaker but cannot pay me back my deposit first”, which by the way has no contract or law that said that it required a month to refund deposit. Nonetheless, I waited a few more days but there were no updates, as the promised refund date was 22nd April, I decided to, on the 21st April, text the founder about it.

Honestly, I was getting frustrated and impatient (truthfully if I may, DISGUSTED as well. Disgusted because you are holding my money wrongfully and digging out old accounts for any outstanding if you can find instead of clearing “refunds or rather, so called debts”) Out there, you’re doing accounts for other students but down here, I am waiting for my refund of deposit. Like I said earlier, there is NO binding contract between us or any law that said I had to wait a month. To make me wait a month was intentional and I already knew it since 23rd March but I accepted it anyway, just so to stop and move on. Think about it, if you make a wrong overseas bank transfer, it takes 7-14 working days for you to get back your money, if there was a credit card fraud on your account, it takes 7-21 working days to get your money back from the bank. So. why does your school need exactly a month to process my refund? You have more customers / students than the bank or what? If this is not intentional, what is?

*this is more towards the principal, while last paragraph is towards the founder*

Moving forward, 21st I texted them asking about my refund (attached image) and telling them if the refund was not made by promised date, it will truly show the credibility of the center and management. Is it not true? If you promise to process a refund by a date, it should be done by then. There were no replies until the next day at around 2.20pm. The principal, Christine, instead sent me 2 screenshots about their zoom meeting in the morning. Which clearly, had nothing to do with me or this refund situation. I concluded or rather, assumed that she was sending me these because I said \"since you can be so busy doing accounts and back log during circuit breaker blablabla\"... she just wanted to prove that they were working? Which hi, I was saying that if you could do accounts for OTHER kids why can't you refund me asap? I don't even care whether a not your classes continue or if you're working because I am not part of this school. You need not try so hard to prove to me anything. All I want is my deposit back. I believed they had assume that I meant that they were not doing anything else but accounts but that was not what I even meant. I just want my deposit refund and MOVE ON. (see attached images of our conversation) In the message, I then asked her why is she sending me all these instead of doing the refunds and she said that she “forgot to remove me from group chat”, mind you. That was a 2-person chat and NOT a group chat. Maybe, just maybe, you are guilty yourself that during this period, you are spending so much time on back log works (instead of refunding) like clearing up accounts which you don't have time to do during normal days so you are getting defensive here? By the way, I am also not part of the so called N1 group chat she mentioned in the images and it had nothing to do with me at all because N1 class is my nephew’s class, my LO was in PG.

After the texts, I got my PARTIAL refund STRAIGHT. PARTIAL.

The sums didn’t look right, so I asked for a breakdown, and as you guessed, I NEVER got my answers or replies. I paid for the fees so why do I not have the right to ask for a breakdown? Sick of talking to them, I got my mom to ask them instead and it turns out that they were falling short of my refund of about $310 +-, and they said that they would appreciate if my mom could first pay them whatever outstanding for kid J has so that they could complete my refund. Wait, this is pretty sickening. Firstly, Kid J is NOT my responsibility and I DO NOT pay for his fees. Kid J is handled by my mom, while I handle my own LO. Kid J and my LO are NOT siblings either so WHY are you putting the fees together? You have NO rights to hold MY refund just because kid J has an “outstanding” (which, you just suddenly just starting digging and expect people to go backtrack in few days to pay you back). Please, I already waited a bloody month for my refund and you can’t even wait a WEEK for an outstanding to be paid to you? I don’t know the exact dates they were asking my mom for Kid J outstanding but it was less than a week. So now, my question is this, you suddenly inform a parent that they have an outstanding amount $xxxx and then expect them to check on it immediately JUST SO YOU can proceed to refund ANOTHER parent? Look, I gave you a month to refund me, while you are chasing my mom (perhaps just 3-5 days at best) to complete her outstanding just so that you will complete my refund (which I say again, are for different kids). Is it even right to link the two fees together when you clearly know they are paid for by different people? Are you afraid my mom will hold the outstanding on purpose just like how you held my deposit on purpose? Sorry, we are better than this, Eskhol Valley. We wouldn’t hold any money that does not belong to us and will refund/ pay back what we owe TIMELY and ACCURATELY. Unlike you, refunding me short of $300 over dollars coming up with all sort of excuses (I wanted to bring in the type of excuse you gave but this is getting long so lucky you, eskhol but if need be, I don't mind bringing it up. By the way, they gave those excuses over the phone. We insisted on text they insisted on phone call, I wonder why... maybe you know yourself how ridiculous you would look huh?)


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