Singpost pilot run

[711mum]

I had same experience too, father and helper were at home yet received collection slip to pick up from post office!

[Oppsgal]

They should try calling people upfront to warn them that their parcel is on the way - when, what time can delivery made.


Wish there are competitive competitors.

:gloomy: Now every large registered parcel from overseas, that uses speedpost, I have to carry back own self if miss out. Which I usually do miss out as no calling for arrangement.

[Oppsgal]

wiimum:

I had similar encounters with Singpost too. It was a speedpost item from overseas that I was waiting for. I was quite sure I was at home and yet I receive a slip telling me no one was home. I have called their hotline to complain, however it doesn't work, just make my blood boil.

Now no more re-delivery. If the delivery man does do that, then no choice have to make personally trip or get people go post office collect on behalf.

[jtoh]

Same experience here too. People at home waiting for the delivery but all we see is the failed delivery slip under the door.

[verykiasu2010]

for so many months I did not realise the statements did not arrive until the fines come by registered letter


when I wrote to Forum page, the Singpost sent their manager down to apologise but the letter not published

may be the Forum editor and the Singpost manager share the same email address

:mad: :mad:

[xyl29]

totally agree w oopsgal! i called them and they say bulky item cannot redeliver to home or redeliver to another post office, so basically there is no choice but to go down to the designated post office to get it. which really is annoying becos the designated post office is not near my home at all, probably >20km away??!


i asked them if they can REGISTER tt item n send to my home (i don mind paying lor to save me tt stupid trip down to some far-off PO, if i cab there and back already v ex i m sure!), they also say cannot.

which leads me to think wat is the USE of a courier service tt is unable to deliver my item to me, even when i want to pay them to do that. issit a lot to ask of a courier service to PLS SEND ME my item? i thought it is their basic goal and aim of sending mail to ppl? if they cant even achieve tt basic goal becos of some ‘policy’ then they seriously hv to reconsider wat they are doing. it’s like opening a restaurant but u don serve food. Ridiculous.

[Oppsgal]

xyl29:

totally agree w oopsgal! i called them and they say bulky item cannot redeliver to home or redeliver to another post office, so basically there is no choice but to go down to the designated post office to get it. which really is annoying becos the designated post office is not near my home at all, probably >20km away??!


i asked them if they can REGISTER tt item n send to my home (i don mind paying lor to save me tt stupid trip down to some far-off PO, if i cab there and back already v ex i m sure!), they also say cannot.

which leads me to think wat is the USE of a courier service tt is unable to deliver my item to me, even when i want to pay them to do that. issit a lot to ask of a courier service to PLS SEND ME my item? i thought it is their basic goal and aim of sending mail to ppl? if they cant even achieve tt basic goal becos of some 'policy' then they seriously hv to reconsider wat they are doing. it's like opening a restaurant but u don serve food. Ridiculous.

Think should be included. Pay so much for shipping, so why pay another time for re-delivery?

[Oppsgal]

verykiasu2010:

for so many months I did not realise the statements did not arrive until the fines come by registered letter


when I wrote to Forum page, the Singpost sent their manager down to apologise but the letter not published

may be the Forum editor and the Singpost manager share the same email address

:mad: :mad:

Never ask them pay for you the extra fines?

[verykiasu2010]

Oppsgal:

verykiasu2010:

for so many months I did not realise the statements did not arrive until the fines come by registered letter


when I wrote to Forum page, the Singpost sent their manager down to apologise but the letter not published

may be the Forum editor and the Singpost manager share the same email address

:mad: :mad:

Never ask them pay for you the extra fines?

got a waiver from the bank

[pianobabe]

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn’t receive after many hours. I couldn’t believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.