Amendment on air ticket

[pqy]

lynnettepoh:

i've experienced the same problem last year. jetstart allows you to change if you spot the same mistake and do correction within 12 or 24 hours (can't remember, but something like same day). allows change without charge if you fax them the passport of passenger within same day. but thenafter, there's a change imposed i think.


as for silkair/SQ flights, if your ticket is sales fare, too bad, you'd have to pay admin fee of i think $50 applies no matter what's the scenario for wrong name.

Hi Lynnettepoh,

Ya one of my friend also experienced the same, she approach the Jetstar check-in counter and they changed for her without any cents. She show the passport to the counter as well.

I reported an error to them immediately I spotted the mistake after the payment. The staff who answer the call said their call centre was not up yet and ask me call back next day and they will be able to change for me. To put in record, I even send them an email, too bad they only send me the acknowledgement email after 3 days. Next day manage to talk to them, but the call centre staff said my departure ticket from singapore would void as it was sale ticket.

[junemum72]

I always feel stressed when I have to do online bookings because you have to ensure all the information you give is correct. From names, dates to timing you choose.


Like you, i have made wrong reservation through jetstar online system. I was supposed to book 2 tickets for my father and uncle and i made a mistake to enter my father’s name twice.

Their service was lousy (that was yrs ago but not sure abt now). They insisted I paid for the amendment charge of $75 even though its clear that mine was a careless mistake not intentionally. Why would people book 2 tickets of the same name. The person on the line insisted that a mistake is a mistake and i had to pay ! She asked me to write in to complain and at the same time pay for the amendment.

I do understand being a budget carrier, the only time they can earn is thru such charges and excess baggage etc, they really lack customer touch. No flexibility at all !

[pqy]

junemum72:

I always feel stressed when I have to do online bookings because you have to ensure all the information you give is correct. From names, dates to timing you choose.


Like you, i have made wrong reservation through jetstar online system. I was supposed to book 2 tickets for my father and uncle and i made a mistake to enter my father's name twice.

Their service was lousy (that was yrs ago but not sure abt now). They insisted I paid for the amendment charge of $75 even though its clear that mine was a careless mistake not intentionally. Why would people book 2 tickets of the same name. The person on the line insisted that a mistake is a mistake and i had to pay ! She asked me to write in to complain and at the same time pay for the amendment.

I do understand being a budget carrier, the only time they can earn is thru such charges and excess baggage etc, they really lack customer touch. No flexibility at all !

Ya exactly. My sis who helped booking the ticket was typed her name instead of my name. Our names was just 3 letters different on last name. She also bought the same flight and same date with me. Exactly like you said Why would people book 2 tickets of the same name. They totally no customer service support, when customer made mistake the only way to deal with the case was penalties.

They insisted no changes made for sale ticket (departure). On top of that, i have to pay another S$179++ for the amendment on return ticket which was not sale ticket. Just found their charge was ridiculous.

[verykiasu2010]

budget airlines or low cost airlines run on minimum ground support and minimum admin. that is the cost structure in order to stay in biz


please don’t expect to pay low ticket price and expect some one to talk nicely over the phone to handle all kinds of requests (legit or otherwise).

however, full service airlines at times also offer good pricing to choose from

[pqy]

Hi i need some advice. May i entitled to get tax refund with flight cancellation. The airline said they will not refund me the taxes as my ticket was under the same booking reference no. with the other 3 passenger.

[lynnettepoh]

I don’t know about other airlines, but for airasia, they do offer tax refund for airtickets that are not boarded. just that it takes 2 months for the money to be credited back to the card you paid the tickets with. the money won’t be much though, but better than nothing.

[pqy]

lynnettepoh:

I don't know about other airlines, but for airasia, they do offer tax refund for airtickets that are not boarded. just that it takes 2 months for the money to be credited back to the card you paid the tickets with. the money won't be much though, but better than nothing.

Thanks lynnettepoh. I already wrote to the said airline and now waiting for their reply.