Hi folks, jus found this on MOM (hope it helps) : http://www.mom.gov.sg/services-forms/employment-agencies/Pages/others.aspx. Scroll down to the bottom and find \"feedback on Employment Agency\". It's a feedback form/ lodge a complain form. But they wil still refer out to respective entities: eg to the AEAS as shown by LCK earlier.

As for my current maid, she also lied abt her bio even though I had a face to face interview. During interview,She told me that she took care of her old employer’s newborn, I asked its from the time it’s born? She said yes. ( cos we need a maid w infant experience) And it was only till recently, I told her she would need to help take care of my newborn baby, then she said she nvr take care of newborns before. E last employer let her tk care aft e bb is 2 mths old etc. I dun know if she lied earlier on or she lied becos she want to so less work. So Rafy, u hv to ask and ask again. And if anything sounds illogical and fishy, dun take! good luck to you!

Thanks lck. Hv emailed to e Singapore agency. Hope they can help bring justice to these kind of bad maid agency. I hv encountered maid agencies n maids that lie about their bio-datas! E maid before my current one, e other maid agency lied about y she left. We found her to hv some "emotional problems" , she has a problem w everyone. every few days, she wil b unhappy w someone n aft tt, showed her temper or sit in one corner. WEIRD rite? We didn’t know until we found a piece of paper on her & big surprise: e address belongs To our neighbour who lives above us!! So I asked how she got e paper (she said fr old employer) . I continued to ask wats e reason she left? If not I’ll ask the neighbour. Then she blurt out its bcos she lock herself in e room, refuse to come out when they call for her etc, which is a totally different story fr wat e maid agency said! Aft a few days of confrontation, tt maid agency actually refunded us. Looking back, even though they lied, but at least they r more responsible than this Univers-l maid agency.

And also, I paid for a maid w 3 yr+ experience, n aft tt, they told me I can only get free replacement if I choose another maid that has less than 2 yrs experience. If I want the same experience one, I hv to pay another few hundred dollars. Initially I tot, less than 2 yrs also better than nothing. Now, I dun even get a replacement at all!!! This Univers-l Maid Agency is utterly disgusting and scam.

Btw I learnt my lesson. This Univers-l maid agency say unlimited or life time replacement is all bullshit. Cos aft I got my 1st maid, it’s so difficult to even reach anyone in their office. They wil say call u back, short handed etc but more than a week and nothing happened. It’s really bullshit. Dun believe any agency ESP this Univers-l maid agency !! E money tt I hv paid, I can get 3 maids in other agency Lor. Now I only got 1 !! And on top of that, hv to go thru all the misery of chasing after them!

Thank u very much for the advice!! I didn’t know there is an agency in charge of all agencies in Singapore!! I believe a lot of people didn’t know too!.

I recently have a very bad encounter with Univer–l maid agency. Located in both marine parade and lucky plaza. I went in naively to think that by them charging me almost $2k for a transfer maid, stating "life time replacement" leh, sounds like a great deal rite? But once they collected the fees n aft I got the maid, it’s so difficult to get in contact with anyone in their agency. Aft 4 months, I have problem with the maid and would like to change but I can’t even get hold of anyone despite repeated calls for days!! A week has passed and no follow up from them. I requested for a refund and they said its impossible, go read the service agreement. So what am I supposed to do now? I feel so cheated!! Please DO NOT use them!