deardear07:

I must add that I am totally appalled at the ergoworks product that I bought from them!


The sales person who sold me the table and chair bundle insisted that he had told me the chair, which is covered in synthetic leather would peel after some time!!!

I totally had no recollection of that statement. if not, i would not have made that purchase... the whole family was there and knowing my hubby, he would have also discouraged the buy if he had heard that the chair would peel!

I called the showroom asking what happened to the chair...and they said it was 'normal' for synthetic leather to peel after some time. I may sound stupid but this was NOT made clear to us that the quality would be so bad...

The chair was clearly not misused, or put under direct sunlight or exposed to any form of cold temperature. the chair, in fact, was kept nicely in a cool temperature room, away from extreme weather conditions whatsoever. the kids would use it occasionally when they needed to do their work and with our supervision.

That chair was a problem other than just the leather itself...had to call the company to ask them down for checks not too long after purchase as well.

Now with the peeling synthetic leather, the clothes get stuck on with those remains of the peels and it drops all over the floor too...then on top of the peels, the white portion underneath is somehow powdery. So kids' clothes especially dark ones get stained white too.

To top it off, the upholstery is not cheap. Just to change it to fabric and including installation, it costs a whooping $290 as quoted by sales person!! the chair costs $690 now... that is like...half price of a new chair and their fabric is soooo expensive!!

They insisted that there was nothing they could do except to ask me to pay for upholstery to get it solved... the most upsetting thing is that, is I had known or been told that quality would be so lousy, i would not have bought!

So when you guys buy from them, think twice, thrice about quality...

I suppose you're not the only one with this unpleasant experience with Ergoworks...

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