Teaching Chinese at Home

[laughingcat]

tamarind:

I think dangdang really did not handle this well. If it is amazon.com or bookdepository.com, they would have refunded immediately.

It's a pity because dangdang is the cheapest source to buy Chinese story books, and no other bookshops in Singapore can compare with them in terms of variety and quality.

I advise other parents to file a dispute with the credit card company if we don't receive the books after 7 weeks, since we have up to 60 days to dispute the transaction.

Hello Tamarind,

In this case cannot right? Coz the time taken for the books to arrive is more than 7 weeks.

[tamarind]

laughingcat:

Hello Tamarind,

In this case cannot right? Coz the time taken for the books to arrive is more than 7 weeks.

Hi laughingcat,
We have no choice because the bank allows us to file the dispute within 60 days. This is to protect ourselves, once we file the dispute, the bank should credit the money to us, and the merchant must provide proof that we have received the goods. This proof must have our signature on it. If we eventually receive the books, we can always call the bank to settle it.

Actually I have ordered many times, and the books always arrived in less than 8 weeks until recently when one parcel arrived about 9 to 10 weeks later.

I do believe that dangdang is reliable since it is the largest bookshop in China. However, the shipping company that they use can be unreliable, and its too bad that they don't change to another company.

[headache1969]

I did ask Citibank once whether a transaction can be cancelled. I asked immediately after purchasing online. Their answer is no.

[tamarind]

headache1969:

I did ask Citibank once whether a transaction can be cancelled. I asked immediately after purchasing online. Their answer is no.

I don't mean cancel the transaction. I mean file a dispute for the transaction. Every credit card issuing bank should allow this. I have done it with Amex before.

I called Amex before, told them that I ordered something online, but I never received the goods. The officer told me that that I can dispute the transaction by sending in a form.

This is the risk expected of every online purchase. Purchasing things online can save us a lot of money, but it can also give a lot of headache when things go wrong.

[micollh]

Tamarind,


I started the "ji Chu Han Zi" with my DD for 1 week plus, one lesson daily. she now can recognise and read one whole sentences with the individual words we learnt daily. not bad really. shall continue with her. Thanks for the recommendation

[micollh]

i let my girl to recite the sanzijing too, just to get her to familiar with chinese words pronunciation, we have done this for awhile, she can recite and remember for many pages..i get the english meaning from here.


http://www.yellowbridge.com/onlinelit/sanzijing.php

[poohy]

chrismei, tamarind,


I ordered at dangdang.com and goods sent from beijing on 8 March. Then I checked my status today and it indicated on dangdang.com that on 7 May, the goods are delivered and received. But I had not received anything. I only have the article number.

Do you know what I can do about it? I sent dangdang.com an email for explanation already Anyway to check and retrieve the goods in Singapore?

[tamarind]

poohy,

You can copy the parcel number from your order, then go to
http://www.singpost.com/

Click Track and Trace Registered Article and paste the parcel number, then click Track.

If it does not show any information, that means the article did not arrive in Singapore. You can try to demand for a refund from dangdang, but unfortunately they will take a very long time to investigate.

Looks like dangdang direct shipping is very unreliable now :sad:

[tamarind]

micollh:

Tamarind,


I started the \"ji Chu Han Zi\" with my DD for 1 week plus, one lesson daily. she now can recognise and read one whole sentences with the individual words we learnt daily. not bad really. shall continue with her. Thanks for the recommendation

Hi micollh,
You are welcome

[poohy]

Tamarind,


thanks! I searched on singpost and there was no record. On China post mail checking, it only indicated sent out from china in March. So now, I will send email to dangdang to investigate… dunno whether to re-order via daigou in the meantime.

I just ordered using daigou and it arrive 1 week+ later. So much faster. I will definitely use them more often.