Singpost pilot run

[Oppsgal]

xyl29:

totally agree w oopsgal! i called them and they say bulky item cannot redeliver to home or redeliver to another post office, so basically there is no choice but to go down to the designated post office to get it. which really is annoying becos the designated post office is not near my home at all, probably >20km away??!


i asked them if they can REGISTER tt item n send to my home (i don mind paying lor to save me tt stupid trip down to some far-off PO, if i cab there and back already v ex i m sure!), they also say cannot.

which leads me to think wat is the USE of a courier service tt is unable to deliver my item to me, even when i want to pay them to do that. issit a lot to ask of a courier service to PLS SEND ME my item? i thought it is their basic goal and aim of sending mail to ppl? if they cant even achieve tt basic goal becos of some 'policy' then they seriously hv to reconsider wat they are doing. it's like opening a restaurant but u don serve food. Ridiculous.

Think should be included. Pay so much for shipping, so why pay another time for re-delivery?

[Oppsgal]

verykiasu2010:

for so many months I did not realise the statements did not arrive until the fines come by registered letter


when I wrote to Forum page, the Singpost sent their manager down to apologise but the letter not published

may be the Forum editor and the Singpost manager share the same email address

:mad: :mad:

Never ask them pay for you the extra fines?

[verykiasu2010]

Oppsgal:

verykiasu2010:

for so many months I did not realise the statements did not arrive until the fines come by registered letter


when I wrote to Forum page, the Singpost sent their manager down to apologise but the letter not published

may be the Forum editor and the Singpost manager share the same email address

:mad: :mad:

Never ask them pay for you the extra fines?

got a waiver from the bank

[pianobabe]

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn’t receive after many hours. I couldn’t believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.

[wiimum]

pianobabe:

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn't receive after many hours. I couldn't believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.

Gosh ! Which other reliable service can we used then ? I was thinking of turning to DHL after my bad experience with Singpost.
For my speedpost item(which promised a 4 day delivery), upon the item arrival at Singapore(took 2days) , I check the online status and for 4 days the item was \"with delivery courier\". Calls to Singpost yield nothing. Finally after 9 days from the original sendoff date, a delivery boy (much like your pizza delivery man) came to the door and he claim he is not the person responsible, he is only helping a friend to deliver. I am appalled with their delivery service.
Calls to hotline is always answer by staff with Fillipino accent and you will be put on hold (while they check the status) and while they call for their supervisor(another long wait) and in the end after half an hour of waiting , absolute nothing has been done. I think these call centres have all been trained to do \"Tai Chi\" with the Singpost customers.

[Oppsgal]

wiimum:

pianobabe:

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn't receive after many hours. I couldn't believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.

Gosh ! Which other reliable service can we used then ? I was thinking of turning to DHL after my bad experience with Singpost.
For my speedpost item(which promised a 4 day delivery), upon the item arrival at Singapore(took 2days) , I check the online status and for 4 days the item was \"with delivery courier\". Calls to Singpost yield nothing. Finally after 9 days from the original sendoff date, a delivery boy (much like your pizza delivery man) came to the door and he claim he is not the person responsible, he is only helping a friend to deliver. I am appalled with their delivery service.
Calls to hotline is always answer by staff with Fillipino accent and you will be put on hold (while they check the status) and while they call for their supervisor(another long wait) and in the end after half an hour of waiting , absolute nothing has been done. I think these call centres have all been trained to do \"Tai Chi\" with the Singpost customers.

Singpost customer service's people really make me confused. Either they hardly understand me, or I hardly understand them, when spoken to. How to have effective communication :?

:sad: Don't have good services locally anymore :? Seems like most delivery services got some sort of \"bad experience\" faced by customers.

[limlim]

TaQbin seems got quite good review leh…


Bought my iPad from apple store… they use tqb… check status, item shipping to Singapore on Sunday… On Monday, before I could call them to schedule delivery to weekend, the item already reached my place! just happened that there is someone at home to receive it.

Bought other item from gmarket… ordered on Sunday, they use tqb, delivered on Monday!

Bought HCP from gmarket. Item took pantos less than 3 days to ship from Korea to Singapore over the weekend, released from custom on Tuesday morning. Then, No updates liao… later found out that they use speedpost… took 4~5 working days to do local delivery to my place! And that was after I went chasing for it after the speedpost failed to honor their promise of "same day delivery" after collection of parcel.

Totally disappointed with speedpost! And yes… hotline manned by pinoy…

[verykiasu2010]

pianobabe:

I had twice very bad experience from DHL in a month recently too. I was at home and there were no notification slips!! I was dismayed to discover that the status online showed something like this: Attempted delivery but failed. Prior to this I waited whole day at home till night because the online status showed that item was with courier. Liar. I called and gave them a scolding. The courier told them he delivered. Geez, I asked them if he appeared at my doorstep, then where is the notification slip for redelivery? There was also no record from guard house! Two weeks later, I knew something was fishy when the online status showed another item was with courier in the morning but I didn't receive after many hours. I couldn't believe my eyes when I saw the online status stated failed attempted delivered again when I was home all the while. There was not notification on redelivery too. It was maddening. And it happened twice within two weeks. I never encountered such unhappy experience with them in the past. Very irresponsible courier.

same problem with FedEx

[Oppsgal]

limlim:

TaQbin seems got quite good review leh..


Bought my iPad from apple store.. they use tqb.. check status, item shipping to Singapore on Sunday.. On Monday, before I could call them to schedule delivery to weekend, the item already reached my place! just happened that there is someone at home to receive it.

Bought other item from gmarket.. ordered on Sunday, they use tqb, delivered on Monday!

Bought HCP from gmarket. Item took pantos less than 3 days to ship from Korea to Singapore over the weekend, released from custom on Tuesday morning. Then, No updates liao.. later found out that they use speedpost.. took 4~5 working days to do local delivery to my place! And that was after I went chasing for it after the speedpost failed to honor their promise of \"same day delivery\" after collection of parcel.

Totally disappointed with speedpost! And yes.. hotline manned by pinoy..

Wondering does Taqbin send goods from other countries to home?

[Oppsgal]

limlim:

TaQbin seems got quite good review leh..


Bought my iPad from apple store.. they use tqb.. check status, item shipping to Singapore on Sunday.. On Monday, before I could call them to schedule delivery to weekend, the item already reached my place! just happened that there is someone at home to receive it.

Bought other item from gmarket.. ordered on Sunday, they use tqb, delivered on Monday!

Bought HCP from gmarket. Item took pantos less than 3 days to ship from Korea to Singapore over the weekend, released from custom on Tuesday morning. Then, No updates liao.. later found out that they use speedpost.. took 4~5 working days to do local delivery to my place! And that was after I went chasing for it after the speedpost failed to honor their promise of \"same day delivery\" after collection of parcel.

Totally disappointed with speedpost! And yes.. hotline manned by pinoy..

Have seen these feedbacks on TaQbin:
http://forums.hardwarezone.com.sg/eat-drink-man-woman-16/becareful-ta-q-bin-lousy-delivery-3710020-7.html

Seems like couriers mostly got own share of complaints.