Airline: Cathay Pacific Reviews
-
Just2Random:
Any more?
If you want more info, you can do a Google search. There are ample websites discussing about airlines. -
I did already.
-
Just2Random:
I did already.
So now checking with the experts from ksp? :evil: -
Yes apparently.
-
I fly to HK every mth, n would normally choose CX over SQ.
Main reasons:
1) Price is always more competitive than SQ.
2) Flequency of flight is much more than SQ. Going there I can choose the 7am, 8am, 10am, 11am, 1pm (not too sure of afternoon flight cos I normally fly in the morning). Coming back I have option of 3pm, 4pm, 8pm flight (these r the afternoon flight I would take back)
Disadvantage over SQ:
1) the disembarking n boarding of flight is always at the end of airport terminal. Must take a train to reach the immigration area. Whereas for SQ, it’s always near the immigration area.
2) very limited copies of Strait Times newspaper, n if return flight fr HK, totally dun have at all
3) In certain flights, CX have limited blanket. So always have to request the moment u get on board, else they tell u no more blanket.
Other than the above, I felt both CX N SQ have equally good in-flight entertainment program, not too bad in-flight food (thou I normally dun take airline food), very puncture take off time, n excellence services. -
Ok thanks.
-
We had a very bad experience on our flight from HK to SG some 2 years ago. They had a technical fault and their recovery was chaotic. Since then, we vow not to take Cathay flights.
-
Lol more details?
-
Just2Random:
Lol more details?
This was my complaint letter to them and they replied with an apology.
<Extract from email>
The flight was supposed to take off at 20:00 but there was a delay due
to technical fault. My family of 5 including myself, husband and 3 young
children aged 2,4 and 6 were told to walk from Gate 68 to Gate 26. We
were told that the engineers had advice to take another aircraft as the
repair work may take a longer time to complete. At gate 26, we were
shocked to see no cathay aircraft and my kids without any dinner were
given some water and cakes. At a later time, we were told that CX715's
issue had resolved and it would take a shorter time if we all moved back
to gate 68 to take the same aircraft. I was then carrying my 2 yr old
boy who was asleep and we have to walk back with my 2 other children.
Hence, we requested cabby to drive us there. The cabby asked for 50HKD
upon reaching gate 26 and I had to carry my boy and argued with him
that I couldn't be walking from one gate to another and back to the same
gate. But the cabby insisted and it was resolved when both of us went to
the check-in counter to verify. It was a terrible experience with Cathay
as we would expect ground or inflight staff to have communicate with the
cabby (told cabby do no belong to Cathay) on such an arrangement for
passengers with young children and elderly. This was only the first bad
experience we had. The second one was when we reached Singapore and we have reserved a Maxi cab for us. The poor cab driver was first informed
that the plane will land at 23:45 and then changed to 01:40 and
then to 02:01. It was further delayed when we eventually touched down in
Singapore. The delay had exceeded the block of 45mins wait for the taxi
driver and we had to pay an excess charge of $10 to the driver. These
chain of incidents had made us appalled with the service provided by
Cathay. Cathay should review this incident seriously to prevent any of
such to happen. Even if it happen again I believe it should be handled
in a more graceful manner. This is my suggestion in which th matter
would have been handled in a better manner. If there is no aircraft
prepared then the passengers should be told to wait at gate 68 while the
aircraft is prepared and technicians were still repairing CX715. Then
when CX715's problem is resolved and ready to take off the passengers do
not need to walk that far from one gate to another. This is causing
distress to passengers especially those elderly and with young children.
After the whole incident was resolved, Cathay should take initiative to
check for passengers with any prior booking with pick-up service to look
into any compensation required due to the delay and not just plain
apologies and when the plane landed just forget about the whole matter.
We definitely need to have a 2nd thought the next time if we want to
book any air ticket from Cathay. We appreciate Cathay to seriously
looked into this matter especially in terms of customer relations.
<End>
The moral of the story is every airline can provide a good service when no situation crops up. But what makes a good airline is one who can provide good recovery and damage control there after. -
Ok thanks, what was the reply?
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login