Comgateway vs vpost

[zeemimi]

jtoh:

zeemimi:

Vpost seems to have lost 2 out of 5 of my packages. It is stated as delivered and they claimed the packages were delivered last week. But i was home the whole day and never received anything. I didn't buy insurance for these 2 items. They are still tracing. Does it mean i can't get them back anymore? No compensation?

omg! Doesn't someone need to sign for it if it's delivered? Can they trace that?

finally got back my 2 packages. Delivered to the wrong house. Had i not hound vpost for them, could have lost them for good. boycotting vpost now.

[jtoh]

zeemimi:

jtoh:

[quote=\"zeemimi\"]Vpost seems to have lost 2 out of 5 of my packages. It is stated as delivered and they claimed the packages were delivered last week. But i was home the whole day and never received anything. I didn't buy insurance for these 2 items. They are still tracing. Does it mean i can't get them back anymore? No compensation?

omg! Doesn't someone need to sign for it if it's delivered? Can they trace that?

finally got back my 2 packages. Delivered to the wrong house. Had i not hound vpost for them, could have lost them for good. boycotting vpost now.[/quote]Delivered to the wrong house and the owners there accepted delivery and didn't return the packages? :yikes:

[zeemimi]

jtoh:

Delivered to the wrong house and the owners there accepted delivery and didn't return the packages? :yikes:

i believed the packages were accepted by recipient's elderly parents and this wrong recipient apparently sat on it for more than 2 weeks without realising that wrong packages delivered to him.

Vpost insisted packages delivered. had i not persisted in insisting that i did not receive the packages, vpost would hv written me off as a liar. customer service was horrible.

[jtoh]

zeemimi:

jtoh:

Delivered to the wrong house and the owners there accepted delivery and didn't return the packages? :yikes:

i believed the packages were accepted by recipient's elderly parents and this wrong recipient apparently sat on it for more than 2 weeks without realising that wrong packages delivered to him.

Vpost insisted packages delivered. had i not persisted in insisting that i did not receive the packages, vpost would hv written me off as a liar. customer service was horrible.

Good thing you got your packages. I find vpost rather ex. And service for most of these courier services have gone down the drain.

[friednemo]

Hi All! I received my packages from a young lady(I seriously don’t think she is a courier) and I even asked her why the packages were late. She explained that December is their super peak season and they are facing manpower issues due to the sudden increase in Vpost and incoming EMS volume.


Oh well, luckily they delivered the parcels before Christmas… Or else… No Christmas gift for my DH or DS.

[friednemo]

Hi All! I received my packages from a young lady(I seriously don’t think she is a courier) and I even asked her why the packages were late. She explained that December is their super peak season and they are facing manpower issues due to the sudden increase in Vpost and incoming EMS volume.


Oh well, luckily they delivered the parcels before Christmas… Or else… No Christmas gift for my DH or DS.

[smurf]

OT:


does anyone knows other than these 2, which other media can we use to deliver items from USA??

[EllaEmma]

http://www.borderlinx.com/

But you need a citibank card.

[smurf]

already knew that. what other media?

[Denis Cheung]

Unbearable shipping experience with vpost


I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from Amazon US and eBay US. I have been a loyal vpost customer using their forwarding service to have my items shipped from their US address to Singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.

I purchased a used old toy from a eBay seller at S$70 and the item was shipped to my vpost US address. I was shocked to find out that vpost quoted me a total of S$184.84 to ship the item to Singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the eBay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of Colorado. They quoted me S$71.95 when my eBay merchant only charged me at S$32! I also ask vpost to quote me if I were to forward the item to my comgateway US address which is also in Oregon as vpost US address. They quoted me S$57.82 when interstate shipment from Colorado to Oregon is only S$32! I felt I’m at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item. It will definitely be the last time that I’m engaging vpost on shipping my items for the following reasons:

1. unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. unreasonable shipping charge upon request to have the item send back to sender. My sender only paid S$32 to ship from Colorado State to vpost at Oregon State and vpost is quoting me S$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. unreasonable shipping charge upon request to have the item forwarded to another US address which is located within the same state of Oregon. As mentioned, sender only paid S$32 to have the item send from Colorado State to Oregon State, and vpost is quoting me S$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. unwillingness to offer any discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.

I would try out vpost competitors like Comgateway or Borderlinx for my future purchases. I have compared the rates between vpost and Comgateway and find Comgateway is better in terms of:
1. generally lower shipping rate per 0.5kg
2. cheaper unpacking service: US$5-7 Comgateway vs S$12 vpost (if they decide to repack for you). They even help customers to repack items from boxes to bags if possible, to as to help customers save shipping cost.
3. real-time tracking which vpost does not offer
4. cheaper returns admin fee: US$5 Comgateway vs S$10 vpost,and cheaper returns shipping rate. Basically Comgateway’s international returns shipping rate costs cheaper than vpost’s domestic returns shipping rate!

Hope the sharing of my experience will help consumers to have a greater online shopping experience from US merchants.