Hi,


I just wanted to share my experience here and hopefully, anyone with similar experiences can share with me solutions.

My grandmother’s Indonesian maid is currently stuck in Indonesia because she doesnt have the money/does not (seem to) want to come back.

It’s pretty much the typical maid story - Maid requested to go back (contract not up yet) to settle family issues. Her husband had an affair and wants a divorce. She has a 5 year old daughter and some minor properties so she wants to have it settled. We gave her 10 days and she was agreeable. She still has a part of her pay (SGD 130) with us as a form of assurance. She was still contactable right up till yesterday - we waited for her in the airport in vain, only to find out from Garuda airlines that she was denied entry at Semarang because she does not have her KTKLN and has to pay an approximate 750,000 rp (later i was told 500,000 rp) for it.

My mum called up the agency prior to maid leaving but we were never informed of KTKLN. In fact, I called up today to ask and check if they issued KTKLN for the maid and they seem clueless when asked about it! The lady i spoke kept insisting that it is not their responsibility said that we should have checked with embassy (which we did but were not informed as well!)

This is so frustrating for my family… Just wanted to share my experience here…