Order from Dangdang

[tamarind]

Brenda10:

Hi, need help to advise on this new order:


I placed the order and the 2nd email from dd shown that they had recd the amount:

我们已经收到您通过国外信用卡支付为订单 76XXXXXXXX 支付的￥XXX.XX

您可以随时进入订单详情页面查看订单的后续处理情况。

However, when I trace futher in this order and realize :

订单状态 : 取消

Not sure what is happening?

I proceed to check those item that I order and noticed two of the items status have became:

库　　存：暂时缺货，您可以进行缺货登记
库　　存：有货，可送至部分区域

In fact, I placed the order based on their status were:

库　　存：有货，可送至全国

Is this the reason that they cancel my this order ? :?

Brenda,
I have encountered this before, placed the order when the item is showing as in stock. Then later I was informed that the item is out of stock. Dangdang will refund you the money. You can email them to check.

[tamarind]

SAHM Chew:

DD post out date was on 21 Feb, so if the delivery time is suppose to be 8 weeks, it shld arrive no later than 18 Apr. Today is already 14 apr, and there is still no updates. and i saw that a lot of orders that are order later than me had arrived. In this case, how do i contact DD customer services?


Would DD be able to trace what happen to the items?

Have you checked this link ?
http://intmail.183.com.cn/item/trace/itemTraceAction.do

You can check your order status at dangdang.com, look for this number :
邮寄包裹号：RR**********

Copy and paste it to the link above.

I had one parcel that arrived more than 9 weeks later.

[Brenda10]

tamarind:

Brenda,

I have encountered this before, placed the order when the item is showing as in stock. Then later I was informed that the item is out of stock. Dangdang will refund you the money. You can email them to check.

Thank you Tamarind, I will monitor for another week and see is this amount refund to Credit Card Company.

[Brenda10]

tamarind:

SAHM Chew:

DD post out date was on 21 Feb, so if the delivery time is suppose to be 8 weeks, it shld arrive no later than 18 Apr. Today is already 14 apr, and there is still no updates. and i saw that a lot of orders that are order later than me had arrived. In this case, how do i contact DD customer services?


Would DD be able to trace what happen to the items?

Have you checked this link ?
http://intmail.183.com.cn/item/trace/itemTraceAction.do

You can check your order status at dangdang.com, look for this number :
邮寄包裹号：RR**********

Copy and paste it to the link above.

I had one parcel that arrived more than 9 weeks later.

Click Batch Tracking instead of Item Tracking.

I cannot find any status under 'Item Tracking\" after several trying with the instruction of keying the verification code but managed to find the order under 'Batch Tracking\".

Hopefully this will help.

[SAHM Chew]

Hi Tamarind,


I have been checking the tracking using this link for the past weeks. the order is still not updated yet. is still at departure from outward office of exchange \tGUANGZHOU \tSINGAPORE \t2011-03-10 \t

tamarind:

SAHM Chew:

DD post out date was on 21 Feb, so if the delivery time is suppose to be 8 weeks, it shld arrive no later than 18 Apr. Today is already 14 apr, and there is still no updates. and i saw that a lot of orders that are order later than me had arrived. In this case, how do i contact DD customer services?

Would DD be able to trace what happen to the items?

Have you checked this link ?
http://intmail.183.com.cn/item/trace/itemTraceAction.do

You can check your order status at dangdang.com, look for this number :
邮寄包裹号：RR**********

Copy and paste it to the link above.

I had one parcel that arrived more than 9 weeks later.

[SAHM Chew]

Brenda,


Batch tracking and item tracking show the same info.

Brenda10:

tamarind:

[quote=\"SAHM Chew\"]DD post out date was on 21 Feb, so if the delivery time is suppose to be 8 weeks, it shld arrive no later than 18 Apr. Today is already 14 apr, and there is still no updates. and i saw that a lot of orders that are order later than me had arrived. In this case, how do i contact DD customer services?

Would DD be able to trace what happen to the items?

Have you checked this link ?
http://intmail.183.com.cn/item/trace/itemTraceAction.do

You can check your order status at dangdang.com, look for this number :
邮寄包裹号：RR**********

Copy and paste it to the link above.

I had one parcel that arrived more than 9 weeks later.

Click Batch Tracking instead of Item Tracking.

I cannot find any status under 'Item Tracking\" after several trying with the instruction of keying the verification code but managed to find the order under 'Batch Tracking\".

Hopefully this will help.[/quote]

[Brenda10]

SAHM Chew:

Brenda,


Batch tracking and item tracking show the same info.

Have you tried SingPost, perhaps the goods arrived together with us on 8 April ?

http://www.singpost.com/ra/ra_article_status.aspx

[SAHM Chew]

Singpost has no record for my tracking number.


i just placed another order at DD. keeping fingers crossed

quote=\"Brenda10\"]

SAHM Chew:

Brenda,

Batch tracking and item tracking show the same info.

Have you tried SingPost, perhaps the goods arrived together with us on 8 April ?

http://www.singpost.com/ra/ra_article_status.aspx[/quote]

[Brenda10]

SAHM Chew:

Singpost has no record for my tracking number.


i just placed another order at DD. keeping fingers crossed

Hi SAHM Chew

Let's hope that your order already on the way here by another ship and very soon you can find the information on Sing Post Tracking System.

[SAHM Chew]

Thanks

Brenda10:

SAHM Chew:

Singpost has no record for my tracking number.

i just placed another order at DD. keeping fingers crossed

Hi SAHM Chew

Let's hope that your order already on the way here by another ship and very soon you can find the information on Sing Post Tracking System.