Did You Scrutinise Your Singtel Bills?

[verykiasu2010]

lol ! another one



Aug 5, 2010 (ST Forum)

Frustrated with mio TV

TWO weeks ago, I found out that my mio TV system needed about 45 minutes to reboot if the modem was left turned off for a week or more.
To avoid this, I was told to leave my modem turned on 24 hours a day, as 'it consumes only about $4 of electricity a month'.
The fact that the SingTel call centre has a pat answer shows that the problem is known to the company and widespread.
Last Saturday, I signed up for the Fox movie-on-demand channel and selected a movie at about 11pm.
At the stroke of midnight, the movie was stopped prematurely. The reason was that it had ceased to be offered for the month of August.
SingTel has been successfully growing its business in the last few years. Has it focused too much on growing its profits without ensuring that a proper, well-tested technical infrastructure is in place?
Danny Tan

[sydney]

Mio TV is poor quality. I signed up because of the package discount bundled with home phone, internet and mobile. The box failed on me three times in a year. Now I keep the Mio TV box in the storeroom.

[dparent]

I used to have a Singtel broadband 10Mbps and I was happy as I know this is what I have signed up and my monthly bill showed clearly the item as broadband service with the corresponding charges.


However, when the time comes to recontract, I opt for the Mio Home bundle thinking of lowering my costs. It comes with 10Mbps broadband, Mio TV and a analog telephone. All three services for a lower costs of 20% or more. So why not, I thought.

Little I knew that when my bill arrives, I was billed as a bundle service for $x. Meanwhile, the broadband service is listed as $0. As I am allow to reimburse my broadband charge from my employer due to my work nature, I am having problem getting it claim now as the broadband no longer transparent.

I did called up Singtel customer service and were told it is not possible to separate each individual item charges. However they can opt to debundle my plan whereby I pay the normal charge for each item. The customer service office also asked if I have asked about the billing before signing up? I asked to speak to her superior but she said her manager refuse to speak to me.

Are we having a first world telecoms but not a first world customer service?

I am Lost…

[LOLMum]

yes, i check all my bills.

[River]

Yes, I check my bills when they rise above norm. I was also hit by the opt out services. Called to cancel after 2 months. Paid $12 extra total. Lesson learnt. It’s a brilliant business strategy. The services are offered for the first month free and in generally, u can only opt out in the second month. But many customers forget…

[carebear]

River:

Yes, I check my bills when they rise above norm. I was also hit by the opt out services. Called to cancel after 2 months. Paid $12 extra total. Lesson learnt. It's a brilliant business strategy. The services are offered for the first month free and in generally, u can only opt out in the second month. But many customers forget......

When signing up for a new line, I cancel all the opt out services immediately, except for caller id.
And yes, i scrutinize my bills carefully.

[verykiasu2010]

there is simply no free lunch


imagine : all the signals for broadband internet, telephone, tv … all go into that thin cable … and it is not even fibre optic… how is it going to handle all the volume ? compare this with your telephone land line just for voice call ? if you drive you know that when too many cars are heading in the same direction in the same road, you will get traffic jam - same for mio tv

there is enough complaints floating in the internet with regard to mio TV - it just proves my initial gut feel about it : troublesome…same for its forerunner called the magix … there was no magic

for me, it is still SCV for cable tv, another scv account for broadband internet, singtel for land line, and one mobile line with each of the tel co

so far so good, no savings and no complaint. less stressful and don’t have to deal with inept customer service who does not know the problem customers are facing

[verykiasu2010]

I know mio services is hard to service because they have little clue what is the problem with configuration etc as this is carried out by lower rung employees and the bosses who designed it are not on the ground to see and experience the problem


For fixed line problem, they are very prompt in resolving technical issues. I have 10 incoming lines in my home (from previous owner hor) and they always response within the same day

[River]

I have the same delay problems with the Mio TV as well. So "we" are not alone.