Did You Scrutinise Your Singtel Bills?

[River]

Yes, I check my bills when they rise above norm. I was also hit by the opt out services. Called to cancel after 2 months. Paid $12 extra total. Lesson learnt. It’s a brilliant business strategy. The services are offered for the first month free and in generally, u can only opt out in the second month. But many customers forget…

[carebear]

River:

Yes, I check my bills when they rise above norm. I was also hit by the opt out services. Called to cancel after 2 months. Paid $12 extra total. Lesson learnt. It's a brilliant business strategy. The services are offered for the first month free and in generally, u can only opt out in the second month. But many customers forget......

When signing up for a new line, I cancel all the opt out services immediately, except for caller id.
And yes, i scrutinize my bills carefully.

[verykiasu2010]

there is simply no free lunch


imagine : all the signals for broadband internet, telephone, tv … all go into that thin cable … and it is not even fibre optic… how is it going to handle all the volume ? compare this with your telephone land line just for voice call ? if you drive you know that when too many cars are heading in the same direction in the same road, you will get traffic jam - same for mio tv

there is enough complaints floating in the internet with regard to mio TV - it just proves my initial gut feel about it : troublesome…same for its forerunner called the magix … there was no magic

for me, it is still SCV for cable tv, another scv account for broadband internet, singtel for land line, and one mobile line with each of the tel co

so far so good, no savings and no complaint. less stressful and don’t have to deal with inept customer service who does not know the problem customers are facing

[verykiasu2010]

I know mio services is hard to service because they have little clue what is the problem with configuration etc as this is carried out by lower rung employees and the bosses who designed it are not on the ground to see and experience the problem


For fixed line problem, they are very prompt in resolving technical issues. I have 10 incoming lines in my home (from previous owner hor) and they always response within the same day

[River]

I have the same delay problems with the Mio TV as well. So "we" are not alone.