Is Groupon a scam?

[KiaraNg]

I bought quite a few, eg. manicure, pedicure, restaurant, etc. No problem so far. Have not tried their travel ones though…

[mgnvr]

I purchased the canvas wall art in Dec 2011 and redeemed the voucher in Mar 2012. To date I have not heard from the merchant. Today I called Groupon and requested for a refund. Let’s hope they will resolve this matter soon. I will keep everyone posted.


Other than this, my experiences with the merchants have been pleasant. The merchants are not pushy when they try to cross their products and services.

[micollh]

mgnvr,


we have the same canvas photos delay… it took months till i get it… continue to feedback to groupon and email direct to the merchants… i did that and eventually i got my 4 canvas photos in different timing and the claimed that they delivered to my house but no one at home, which was bullshit, as my maid was around during that whole period… they asked me to collect at redhill instead… within 3 days or something i cant remember now… the quality of the canvas is really not good… the photos are ok but the wood is super thin type… and the photos is printed on something like paper instead of canvas… lousy… dun buy this from groupon. im glad that i got the photos though… lesson learnt !

[mgnvr]

Micollh,


I just want a full refund. Dont’t even want to wait for the canvas especially after reading the quality of the products. I hope groupon will agree to my request.

In the mean time I just bought the ice cream maker. Waiting for collection.

[Funx3]

mgnvr:

Micollh,


I just want a full refund. Dont't even want to wait for the canvas especially after reading the quality of the products. I hope groupon will agree to my request.

In the mean time I just bought the ice cream maker. Waiting for collection.

Do post to update on the machine. Am interested but not sure if ice cream works well home-made.

[mgnvr]

Funx3,


I will. I have heard of horror stories about collection of merchandise. Will keep my fingers cross.

[Josephcmtan]

I bought a music program for my dd. Quality sucks and i had an argument with the counter staff. They treated us like some kinda of "cheapo". Honestly if they have done a great job, we would have stayed on. They kept changing teachers. the whole system is great marketing but sadly, the vendors ain’t doing themselves justice by doing a shabby job. Spoken to a few parents and the center and they were equally disappointed. Sigh

[Josephcmtan]

I think for product is ok but services, hmmmm… i have my reservations after that encounter.

[KSP]

Recently the company that suppose to do the car polish had ceased operation before i use the coupon. The notice was sent by groupon and they had refunded me the full amount.

[GLORYmum]

I have had good experiences with their F&B but the worst and most horrible experience was with their Air Con deal rendered by dishonest vendor.


I bought the more expensive Air Con cleaning deal which included basic and vacuum cleaning. After numerous no-show appointments, two guys from the cleaning service company finally turned up. They brought with them a small bag with cloth and lubricants, no vacuums commonly used by professionals were anywhere seen (they later claimed that their vacuum was malfunctioned on the day of our appointment).

After taking a look at the compressor, they claimed that it is spoilt and will require repair. We did not buy their story so insisted they performed the service stated on the voucher which we have bought that includes cleaning, lubricating, inspection and vacuuming.

A few weeks passed and our AC became NOT COLD. we engaged a professional AC technician to have a look at our AC and to our utmost shock, the cause of the problem was because a starter was not in place at all. We called up the cleaning service guy and he admitted that he had taken our starter without our knowledge because he had thought that we wanted to repair it.

My goodness, we were shocked because we had never agreed to engage their repair service and at no point during the cleaning service had we allowed them to take away anything from our house.

The damage cost S$ 100.

We have since gotten a refund from Groupon for the deal due to the unsatisfactory service and horrendous attitude of their vendor. But Groupon ignored our claim for the damage which had cost S$100 by replying "Groupon has refunded your vouchers for the aircon service on xxxx. I think it would be better to contact the merchant regarding the item that was taken out of your air conditioner."

BY the way, the guy from the service company was rude and unacceptable and rather insulting because he repeatedly reminded us not to expect much from a cheap deal.