Need some advice on damages done to piano by tuner

[busy_mummy]

Thanks for the reply jce. I also think that the internal of the piano should not be affected. But with the obvious chip on the external, quite sure the resale value will be affected if we are going to sell the piano in the future.


Think I will press for a BN one for exchange as the piano is still new under warranty and we are not even talking about moving it. Would have expected their inhouse tuner to be more careful in handling piano esp when yamaha requested all tuning to be done by their inhouse tuner for the full 6 yrs under warranty. Think it is really a standalone accident as non of the friends I know ever experience tuner causing damage so badly to the exterior of the piano when I show them the photos taken.

[jce]

This is also the first time I’ve heard of such an incident by a TUNER. FYI, the in-house tuning done under waranty, Yamaha will normally send out the "basic technicians" ie freshman, those needing the experience. When you start PAYING, then they’ll send the better ones. Having said that, I prefer to source for my own tuner. When I bought my U5, I had their in-house tuner tuned once and that was it. He just didn’t tune it properly…

[windows]

mine was tuned by yamaha tuner as well, and there is thing tingling sound when ds played on the some of the notes…but as we are all not musically trained, not sure if i was juz sensitive. if we ask yamaha to send the tuner to check, this will be considered as the 2nd tuning rt? or shd we just wait for the next tuning which is a few mths time?

[busy_mummy]

Hi, you might consider calling up yamaha service center and tell them about the sound. Asked if it is consider as another separate tuning, which by right it should be not. But jce is right. Think yamaha sent tuner to tune our piano for the first two free tuning to gain experience. For my tuning, which resulted in the damage, the tuner spent 2 hours at my place. Seems like most experience tuner is taking less than 1 hour at most.

[sleepy]

How to request for a more experience tuner? I heard they operate by zone. So cannot choose tuner

[jce]

Sleepy, I guess the answer would be - don’t get a tuner through Yamaha, haha! If you have a specific tuner in mind, I’m quite sure can request. Otherwise Yamaha won’t tell you who’s the more experienced ones and who’s not.

[windows]

but for the warranty to be covered, it has to be tuned by yamaha rt? expensive investment…

[busy_mummy]

Yes, I think so. My understanding is that the warranty will be void if we get non yamaha tuner anytime during the 6yrs of warranty. Seems like depending on our luck, the tuner from yamaha might not be that experience.

[Lithilara]

Sorry, I’m a little confused.


Why did the tuner have to knock on the instrument?

The knocking on the instrument does not have anything to do with tuning right?

Or was it an accident?

Also, if what jce said is true, then this would be a very easy way for Yamaha to train their new tuners.

This is because they would 100% have customers, if not, they’d save money as the warranty would be void.

Ridiculously good benefits for Yamaha eh?

[dasalo]

I would definitely press for a BN one. Since it is under warranty and it is Yamaha’s fault for sending the so called "newbie" tuner.