Need some advice on damages done to piano by tuner
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mine was tuned by yamaha tuner as well, and there is thing tingling sound when ds played on the some of the notes…but as we are all not musically trained, not sure if i was juz sensitive. if we ask yamaha to send the tuner to check, this will be considered as the 2nd tuning rt? or shd we just wait for the next tuning which is a few mths time?
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Hi, you might consider calling up yamaha service center and tell them about the sound. Asked if it is consider as another separate tuning, which by right it should be not. But jce is right. Think yamaha sent tuner to tune our piano for the first two free tuning to gain experience. For my tuning, which resulted in the damage, the tuner spent 2 hours at my place. Seems like most experience tuner is taking less than 1 hour at most.
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How to request for a more experience tuner? I heard they operate by zone. So cannot choose tuner
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Sleepy, I guess the answer would be - don’t get a tuner through Yamaha, haha! If you have a specific tuner in mind, I’m quite sure can request. Otherwise Yamaha won’t tell you who’s the more experienced ones and who’s not.
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but for the warranty to be covered, it has to be tuned by yamaha rt? expensive investment…
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Yes, I think so. My understanding is that the warranty will be void if we get non yamaha tuner anytime during the 6yrs of warranty. Seems like depending on our luck, the tuner from yamaha might not be that experience.
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Sorry, I’m a little confused.
Why did the tuner have to knock on the instrument?
The knocking on the instrument does not have anything to do with tuning right?
Or was it an accident?
Also, if what jce said is true, then this would be a very easy way for Yamaha to train their new tuners.
This is because they would 100% have customers, if not, they’d save money as the warranty would be void.
Ridiculously good benefits for Yamaha eh? -
I would definitely press for a BN one. Since it is under warranty and it is Yamaha’s fault for sending the so called "newbie" tuner.
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Just check on the service report, there is a 3 digit (or 2 digit) piano technician code. 6xx, 7xx, 8xx, even 9xx denotes newbie in the profession.
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