Airline: Cathay Pacific Reviews
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Just2Random:
Ok thanks, what was the reply?
[Extract from email]
Before we begin, please allow us to offer our apologies for the
prolonged period needed to furnish you with our reply. We do understand
the importance of responding to our customers with prompt responses and
deeply regret the poor impression created.
We are most concerned to learn of the difficulties you and your family
encountered as a result of the delay of flight CX715 from Hong Kong to
Singapore on XX XXX 2010. We would like to extend to you our sincere
apologies for the inconvenience and frustration undoubtedly caused to
you and your family.
According to our flight reports, we understand that our Engineers
detected a technical problem with one of the aircraft’s engines just
after boarding. It was only after further investigation that we were
able to ascertain that the rectification work would take longer than had
originally been anticipated. Regrettably, despite Cathay Pacific’s
rigorous maintenance programme, technical problems can occasionally
occur at the last minute and we are sorry that this happened on this
occasion. We would like to assure you that the safety and security of
our passengers and crew are of paramount importance at Cathay Pacific
and this would never be compromised in any way.
Having said that we are sorry that the handling by our staff appeared
disorganised and unsatisfactory on this occasion. We at Cathay Pacific
always place superior customer service high on our list of priorities
and our staff are selected and trained to ensure that we attain this
objective.
Whilst it is impossible to eliminate all of the factors that can lead to
a flight being delayed, it is imperative that any disruption is handled
professionally and without any compromise in the level of service we
provide our customers. We understand and appreciate the importance our
customers place on efficient service delivery during the course of any
disruption and I am sorry if we failed to live up to your expecations.
We certainly understand your displeasure in feeling that sufficient
assistance was not offered throughout the delay and we certainly believe
that they can be handled proactively and with improved communication and
service. Your comments are most valued and we will certainly make the
best use of them when reviewing our delay handling procedures.
Ms XXX, we would also like to take this opportunity to thank you for
choosing to fly with us and for taking the time to give us your comments
on this incident. We are sorry if your trip on this occasion was not a
smooth one, and we do hope that despite the unfortunate events, you will
consider choosing Cathay Pacific again in the future.
Thank you for contacting us.
Yours sincerely
[End] -
Ok, thanks.
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I would b more than happytovsee more replies.
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Anybody?
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Recently just took the flight to bkk the cathay crew face was so unfriendly and they are not helpful at all. Black faces all the way. Some china people ask for drinks many time they will give them a vey rude face.
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Just came back from BKK 2 weeks ago. My son did not like the beef noodles (kid menu),thus asked the crew for a instant noodle instead. The crew brought the noodle and told my hubby that the noodle was the only packet that she could find. And she ‘warned’ my hubby that if next time my kid did not like the kid’s menu, informed them upfront. I was so angry with their service and told my hubby that this was the first and last time we would fly by Cathay pacific airlines.
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Hi,
I had in a way good and bad experience during my trip to Tokyo by Cathay. When we departed from Singapore–> Transit at HK –> Tokyo, the pilot was sicked, thus they needed to fly another pilot from HK to Singapore. The flight was delayed for 2 hours and we were given lunch vouchers. When the flighted arrived HK, there was no connecting flight to Tokyo, we were given free accomodation at airport hote, dinner and breakfast vouchers. As my first night hotel in Tokyo would be paid during check in, thus I have no loss if we did not check in. On the other hand, I saved 1 night accomodation for 3 rooms (we travelled in a group of 6) in Tokyo and we had travel insurance compensation of $250 per person. At the end, the loss is actually the gain to me.
When we departed from Tokyo –> Transit at HK –> Singapore, again the flight broke down and it was discovered by the pilot when it was moving on the runway. The flight turned back and all the passengers were asked to get down. We had to wait for the next plane, which delay about 5 hours. No insurance claimed as it did not meet the minimum 6 hours delay. -
i guess i am lucky since i took cx abt 5-6times everything was good,
staff n crew are all smile n friendly…i once almost miss my flightback hm
n they were everywhere looking for me untill thevery last min.
i amgrateful for that…
however if i sq has my flight time slot i will choose them over cathay… -
If it's business class, SQ is definitely better. Prefer the food on SQ and the way it is served. For CX, they placed the food on a trolley and push it down the aisle. This was many years back, not sure if it's still the same.
And Cathay planes, not as new as SQ.
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Busymom:
I agree. On the last trip I took Cathay Pacific, at take off, the overhead compartment was rattling very loudly that it got me very nervous.
And Cathay planes, not as new as SQ.
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